Customer Engagement Associate

• Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek new opportunities from the existing customer base
• Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions
• Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships
• Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy
• Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth

• 1+years of experience in customer success, account management, or sales function
• Knowledge of Power BI and/or Salesforce is a plus
• Passionate about providing users with a positive experience
• Ability to prioritize tasks in a fast-paced environment without compromising the quality of work
• Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email
• Ability to problem solve and propose solutions using data to drive decisions
• Self-motivated and results-oriented, with the ability to work independently and as part of a team
• This role does not require any travel

Knowledge of Power BI and/or Salesforce is a plus

• A great Team and culture
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
• An attractive salary and benefits package
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world