Customer Engagement Associate Job at Artha Solutions (Naperville)

Customer Engagement Associate

We’re looking for a User Engagement Associate SMB who can help us nurture and gr...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

1+years of experience in customer success, account management, or sales function
Knowledge of Power BI and/or Salesforce is a plus
Passionate about providing users with a positive experience
Ability to prioritize tasks in a fast-paced environment without compromising the quality of work
Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email
Ability to problem solve and propose solutions using data to drive decisions
Self-motivated and results-oriented, with the ability to work independently and as part of a team
This role does not require any travel

Job Responsibility

Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek new opportunities from the existing customer base
Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions
Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships
Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy
Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Customer Engagement Associate

As part of the MMS US Region Marketing team, you will be supporting customer eng...

Location

United States , San Diego

Salary:

31.00 - 35.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

At least 2 years of relevant professional experience
At least 2 years in a customer facing role with frequent customer interaction
Bachelor's Degree in Business Administration or Marketing, or relevant field
Demonstrates knowledge of marketing concepts and desire to advance marketing effectiveness
Demonstrates skills in project management, ability to work with cross functional teams and execute on deadlines that meet or exceed expectations
High degree of proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)

Job Responsibility

Supporting customer engagement strategies to support key business and growth objectives

Fulltime

Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Customer Experience & Engagement Sr. Associate is a customer-facing role res...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

5–8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations
Experience in B2B and/or B2C environments preferred
Exposure to GxP-regulated environments (GMP, GCP, GDP) is a plus
Familiarity with SAP, Salesforce, and related digital platforms preferred
Bachelor’s degree preferred (or equivalent professional experience)
Experience working with global teams or U.S.-based companies is an advantage
Excellent verbal communication skills with a professional and confident phone presence
Strong written communication skills
Proficiency in CRM and case management tools (e.g., Salesforce Service Cloud)
Working knowledge of ERP systems such as SAP preferred

Job Responsibility

Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs
Demonstrate active listening, empathy, and strong communication skills to resolve inquiries effectively
De-escalate challenging conversations and escalate complex or sensitive issues per defined protocols
Deliver consistent, positive, and compliant customer experiences across all touchpoints
Provide proactive updates to customers regarding order status, delays, and resolution progress
Process and manage customer orders accurately in SAP or relevant ERP systems
Support end-to-end OTC workflows including order processing and validation, order status inquiries, delivery coordination, billing questions and dispute management, product or distribution complaints (within scope)
Ensure completeness and accuracy of customer, order, and transaction data
Contribute to on-time order fulfillment and cash collection objectives

Brand Engagement Associate (Community Management)

Our beauty client in NYC is seeking a Brand Engagement Associate (Community Mana...

Location

United States , New York

Salary:

34.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Social Native: You live on TikTok and Instagram. You understand the nuances of creator culture and online brand engagement.
Creative Eye: A strong aesthetic sense for what looks good on camera - from the way a box is packed to the way a comment is phrased.
Operational Agility: Ability to pivot quickly from high-level strategy or ideas to executing gifting boxes for a trending moment.
Communication Skills: Exceptional writing skills with the ability to adapt to a brand's unique persona for custom gifting communication and community management.
In Office Days: Must be in the office 3 days minimum

Job Responsibility

Social Listening & Trend Translation
Influencer Advocacy & Surprise Delight Execution
Community Building
Operations & Project Management

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Associate Customer Success Manager, Uber Direct Enterprise

Uber Direct is one of Uber’s fastest growing businesses, enabling Merchants to u...

Location

United States , New York, New York; San Francisco, California; Chicago, Illinois

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

2+ years of full-time experience in customer success, account management or strategic relationship management
Bachelors Degree

Job Responsibility

Own and manage a portfolio of top partners
establishing key relationships enabling the growth of their business and improvement of their operations
Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products
Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives)
Collaborate with leadership to set organizational strategy, and rapidly execute against it
Travel up to 20% per quarter, surrounding recurring Business Reviews / Partner syncs as needed

What we offer

Bonus program
Equity award
401(k) plan

Fulltime

Associate Customer Supply Chain Strategy Manager

We are looking for a motivated and collaborative Associate Customer Strategy Man...

Location

United States , Hoboken

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelors in Supply Chain, Management, Business or Marketing
3 years of experience in costumer facing, supply chain and analytics
Strong problem-solving skills and a curiosity for understanding data
Ability to communicate ideas clearly and work effectively with a variety of teams
A collaborative mindset and willingness to take initiative
Comfort working with data and digital tools such as spreadsheets or reporting dashboards
A desire to learn, grow, and make an impact

Job Responsibility

Support and execute customer strategies for Publix, Wegmans, Ahold Delhaize, and Giant Eagle
Analyze customer performance data (e.g., OTIF, fill rate, in-stock) to identify opportunities and risks
Develop insights and reporting (Power BI, dashboards) to inform strategic decisions
Partner with Customer Development, Customer Service, Planning, and Logistics teams to drive execution
Identify and lead initiatives to improve service performance and reduce supply chain inefficiencies
Support external customer engagement through collaboration with replenishment, supply chain, and merchandising teams
Contribute to continuous improvement projects and value creation initiatives
Turn insights into clear recommendations and actionable plans

What we offer

Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Bonus eligible
Long-Term Incentive (LTI) eligible

Fulltime

SAP Basis- Customer Engagement Manager

This role is responsible for E2E customer engagement and delivery of contractual...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Strong knowledge of IT Service Management, SAP Basis and SAP Application
Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
Cloud architecture and IT technical infrastructure know-how
Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
Understanding of escalation handling and procedures

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

What we offer

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

Fulltime

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 08, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
High attention to detail and accuracy when collecting, validating, and documenting customer information
Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
Willingness to work assigned shifts aligned with inbound business needs
Must be able to attend full duration of required training period

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
Accurately gather and capture customer information required for Personal Loan applications
Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
Adhere strictly to process controls, compliance guidelines, and quality standards
Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting

Fulltime

Select Country

Customer Engagement Associate

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Engagement Associate

Customer Engagement Associate

Customer Engagement Associate

Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

Brand Engagement Associate (Community Management)

Associate Customer Success Manager, Uber Direct Enterprise

Associate Customer Supply Chain Strategy Manager

SAP Basis- Customer Engagement Manager

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Our AI answers in your language