Customer Engagement and Voice Officer Job at 360 Resourcing Solutions (Birmingham)

Engagement specialist

We are looking for an engagement specialist that will be the first point of cont...

Location

United States

Salary:

22.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Prior sales and customer service experience
Professional and articulate voice
Excels working in a fast-paced environment with evolving business needs
Able to work a set Monday-Friday schedule
Home office that is noise and distraction free
Computer with an available USB port for a USB headset
Internet with a wired Ethernet connection to PC/Laptop
LinkedIn Profile

Job Responsibility

Successfully meet defined performance expectations by graduating from our structured onboarding program
Demonstrate knowledge of all LHH programs, features, and benefits during phone calls
Provide professional and timely follow up to all client and individual inquiries
Manage individual expectations by clearly communicating next steps and timing
Meet and/or exceed established engagement KPI metrics
Adhere to established outreach protocols
Accurately and properly document engagement efforts in ORBIT
Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
Utilizing software, databases, scripts, and tools appropriately

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable

Parttime

Security Customer Experience Engineer II

The mission of the Microsoft Security organization—to make the world a safer pla...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 2+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
Bachelor's Degree AND 5+ years’ experience in product/service/project/program management or software development OR equivalent experience
Understands basic cloud architectures, email security concepts, and technologies as they relate to Microsoft Defender for Office 365 (MDO) or similar email/collaboration security platforms
Familiar with email protocols (SMTP, DNS/MX, SPF, DKIM, DMARC), mail flow architecture, and web technologies relevant to Exchange Online and Microsoft 365 collaboration security
Has hands-on experience with setup and configuration of Microsoft Defender for Office 365 policies (Safe Attachments, Safe Links, Anti-Phishing, Anti-Spam, Anti-Malware) or similar email security technologies
Exposed to integration of Microsoft Defender for Office 365 with Microsoft Defender XDR, and familiar with Security Copilot capabilities in the context of email threat investigation and response
Experienced in basic onboarding and configuration of Microsoft Defender for Office 365 protection policies and threat investigation workflows
Familiar with configuring mail flow rules, quarantine policies, tenant allow/block lists, and integration with Exchange Online Protection (EOP)
Has worked with both preset security policies and custom policy configurations within Defender for Office 365, including attack simulation training
Can collect and review email threat telemetry, message trace logs, and threat investigation data within Microsoft Defender for Office 365 and the Microsoft Defender portal

Job Responsibility

Leverage engineering tools, customer telemetry, and direct customer feedback to identify product defects, usage issues, misconfigurations, and emerging signals
Resolve highly complex, mission critical technical issues in a 24x7x365 operational environment
Independently track and manage customer incidents, engaging customers and partners to understand issues, provide status updates, and communicate progress and next steps
Investigate and troubleshoot issues using advanced diagnostics with minimal guidance
Gather and synthesize customer and partner feedback to identify feature gaps, knowledge gaps, configuration issues, and key performance indicators (KPIs)
Design, implement, or contribute to new features, tools, and automation to improve product quality and customer outcomes
Share best practices and technical guidance through multiple forums to help customers and partners remain current
Identify opportunities to improve troubleshooting content and drive automation of complex solutions
Proactively pursue professional development opportunities across product areas and business processes (e.g., mentoring, shadowing, training) to strengthen technical depth and impact
Conduct proactive health checks to ensure customer environments are optimized and deployment ready

Fulltime

Sr. Consulting Project Manager-CTJ-Poly

We are seeking a Sr. Consulting Project Manager. The Consulting Project Manager ...

Location

United States , Washington D.C.

Salary:

100000.00 - 204000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in related field OR equivalent experience
3+ years experience in project management
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
U.S. citizenship
Pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree in related field AND 8+ years experience in project management OR equivalent experience
Project Management Professional (PMP) certification
4+ years financial management experience
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification

Job Responsibility

Engage with customer stakeholders to develop partnerships, leveraging broad technical expertise
Drive customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer
Adhere to project compliance standards and requirements of the contract and accommodates customer compliance standards
Drive project initiation for projects of medium complexity by delivering a workstream within a larger project/program
Facilitate contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team
Develop detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity
Provide review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications
Drive timely project closure by ensuring completion of project sign off tasks
Apply advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects
Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases

What we offer

Benefits and other compensation (details at https://careers.microsoft.com/us/en/us-corporate-pay)

Fulltime

Chief Cybersecurity Solutions Officer

Loginsoft is a renowned provider of cybersecurity engineering services, speciali...

Location

United States , Washington, DC

Salary:

Not provided

Loginsoft

Expiration Date

Until further notice

Requirements

10-15 years in technology solutions and engineering services, with 7-10 years in delivering effective cybersecurity solutions
Strong background in solution development, user research, and agile environments
Deep industry knowledge essential for strategic vision and planning
Proficient in impactful presentations, deal negotiation, and building client relationships
Effective representation of customer and end-user voices
Strong in developing simplified marketing content
Demonstrate leadership to effectively lead cross-functional teams, drive collaboration, and foster cross-functional teamwork, communication, and effective leadership
Demonstrate deal-closing expertise and stakeholder collaboration
Showcase familiarity with emerging cybersecurity tech for a visionary roadmap
Possess strategic thinking, entrepreneurial spirit, and strong understanding of the cybersecurity marketplace, including buyer and end-user priorities, with research, feedback, and effective communication skills

Job Responsibility

Cybersecurity Leadership and Roadmap Development: Lead and leverage expertise in threat intelligence, vulnerability management, cloud security, threat hunting, and threat detection. Address client pain points, stay informed on research, emerging technologies, and industry trends. Shape the cybersecurity solutions roadmap, evaluating emerging technology applications and their impact on partnerships, pricing, and planning. Foster a shared vision and advocate for the customer perspective throughout development, delivery, and deployment
Cybersecurity Engineering Services Growth and Adoption: Drive the growth and adoption of cybersecurity engineering services by driving penetration of existing solutions in the existing markets / cybersecurity product companies, and extending solutions to enterprise companies, delivering talented engineering resources and customized offerings. Collaborate with the CRO and CTO to align revenue generation efforts and customer satisfaction goals. Ensure the viability, feasibility, and desirability of security services by leveraging cybersecurity experience and industry knowledge. Gain comprehensive insights into the cybersecurity industry, including offerings, tools, major players, and trends. Work closely with stakeholders to fuel revenue growth and champion the customer's voice
Client Engagement and Relationship Management: Serve as a key point of contact for new clients / customers, collaborating with the CRO and CTO to deliver compelling presentations, lead negotiations, and align revenue goals with client expectations. Build and nurture lasting client relationships through effective communication, understanding their needs, and ensuring customer satisfaction. Represent the voice of the customer, working closely with stakeholders, including the CRO and CTO, to drive revenue growth and maintain strong partnerships
Strategic Partnerships and Collaborations: Forge strategic partnerships and collaborations by establishing strong relationships with industry stakeholders, fostering collaboration, and creating opportunities for joint initiatives and market expansion. Collaborate with marketing and communications teams to develop impactful content and messaging that effectively communicates the value and benefits of cybersecurity engineering services
Thought Leadership and Innovation: Provide thought leadership and innovation in the cybersecurity industry by staying informed about research advancements, emerging technologies, and industry trends. Identify opportunities to leverage existing innovations and invest in new ideas to deliver valuable cybersecurity solutions. Utilize deep knowledge of the industry, customers, and end-users to predict the future, define roadmaps, and position the cybersecurity solutions and the company as a leader in the market. Actively engage on LinkedIn and other social media platforms to promote our services and participate in industry forums as a speaker to drive industry recognition and engagement
Deal Closing and Strategic Collaboration: Collaborate with stakeholders, including the CTO, CRO, partners, and clients, to align strategies with market trends and customer needs. Drive the efforts to close deals by capitalizing on the abundant leads and opportunities we receive. Conduct research and gather feedback to define the vision, goals, and roadmap for cybersecurity solutions. Provide strategic guidance for business development, leveraging your expertise in successful deal closures. Foster cross-functional collaboration to bring industry-leading cybersecurity solutions to market, driving adoption, and ensuring successful outcomes

Fulltime

Product Owner

As a Product Owner, you will serve as a key business leader shaping the future o...

Location

United States , Grand Rapids

Salary:

Not provided

Meijer

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
2-4 years of business experience in Merchandising, Retail, Loyalty, eCommerce, Omnichannel, or Voice of Customer
Strong understanding of VoC programs, customer feedback insights, loyalty drivers, and customer engagement strategies
Business understanding of retail operations, digital commerce, and customer behavior
Ability to translate business objectives into clear product requirements and prioritization frameworks
Basic awareness of SEO/SEM principles
Strong analytical mindset with the ability to interpret customer and business data to guide decisions
A proactive, business led approach focused on delivering measurable value and improving customer sentiment
Ability to confidently communicate and present business priorities to IT teams and cross functional partners
Quick learner with ability to master business systems and identify opportunities to reduce friction or enhance experience

Job Responsibility

Own and articulate the business vision for your product area, shaping how customers and team members interact across digital and instore touchpoints
Serve as the business's decision maker for your agile team(s), guiding direction and ensuring alignment with business priorities
Translate business strategies into clear product roadmaps, working closely with IT partners to bring new experiences, capabilities, and enhancements to life
Drive product initiatives end-to-end, ensuring features support key business goals-customer engagement, loyalty growth, operational efficiency, and seamless experience
Lead with a strong business perspective, prioritizing backlog items based on business impact, customer value, and feasibility
Partner closely with engineering, UX/UI, analytics, loyalty, merchandising, marketing, and customer care teams to deliver solutions that move the business forward
Champion the voice of the customer, ensuring feedback, sentiment trends, and insights shape product direction and business decisions
Analyze business and customer data-including loyalty performance, VoC themes, buying behavior, and market trends-to refine strategy and inform decision making
Advocate for a cohesive omnichannel experience, ensuring digital and instore interactions work together to support business goals
Bridge communication between business and IT, clarifying requirements, resolving ambiguity, and ensuring teams move in lockstep

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth

Fulltime

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...

Location

United States

Salary:

98100.00 - 155100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
Understanding of common Jira and Confluence end-user use cases and ways of working
Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
Strong organizational and time management skills
ability to manage multiple priorities and engagements simultaneously
Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
Exceptional verbal and written communication skills
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Chief Cybersecurity Solutions Officer

Loginsoft is a renowned provider of cybersecurity engineering services, speciali...

Location

United States

Salary:

Not provided

Loginsoft

Expiration Date

Until further notice

Requirements

Experience and Expertise: 10-15 years in technology solutions and engineering services, with 7-10 years in delivering effective cybersecurity solutions. Strong background in solution development, user research, and agile environments. Deep industry knowledge essential for strategic vision and planning.
Customer-Facing Skills and Collaboration Leadership: Proficient in impactful presentations, deal negotiation, and building client relationships. Effective representation of customer and end-user voices. Strong in developing simplified marketing content. Demonstrate leadership to effectively lead cross-functional teams, drive collaboration, and foster cross-functional teamwork, communication, and effective leadership.
Cybersecurity Business Acumen and Market Understanding: Demonstrate deal-closing expertise and stakeholder collaboration. Showcase familiarity with emerging cybersecurity tech for a visionary roadmap. Possess strategic thinking, entrepreneurial spirit, and strong understanding of the cybersecurity marketplace, including buyer and end-user priorities, with research, feedback, and effective communication skills.
Problem-Solving, Innovation, and Adaptability: Demonstrate expertise in complex problem-solving, critical thinking, and impactful outcomes. Possess problem-solving prowess to tackle intricate issues. Show inclination towards innovation, thought leadership, and emerging cybersecurity technologies. Understand cyber-physical convergence and growth opportunities. Ability to deliver solutions with sound judgment and a well-structured, data-informed narrative. Thrive in a fast-paced environment, paying attention to details. Extensive experience in agile, startup, and growth environments preferred.
Education and Technical Skills: Possess an advanced degree in Cybersecurity, Engineering, or related field, demonstrating strong technical and financial acumen. Familiarity with industry frameworks and methodologies (Agile, research, service design, weighted scorecards). In-depth knowledge of software design, data pipelines, and APIs for informed technical discussions and decision-making. Additional expertise in Cloud Security, Threat Hunting and Detection, Software Supply Chain, Threat Intelligence, and Vulnerability Management. Experience or knowledge in areas such as Blockchain and AI is a plus.

Job Responsibility

Cybersecurity Leadership and Roadmap Development: Lead and leverage expertise in threat intelligence, vulnerability management, cloud security, threat hunting, and threat detection. Address client pain points, stay informed on research, emerging technologies, and industry trends. Shape the cybersecurity solutions roadmap, evaluating emerging technology applications and their impact on partnerships, pricing, and planning. Foster a shared vision and advocate for the customer perspective throughout development, delivery, and deployment.
Cybersecurity Engineering Services Growth and Adoption: Drive the growth and adoption of cybersecurity engineering services by driving penetration of existing solutions in the existing markets / cybersecurity product companies, and extending solutions to enterprise companies, delivering talented engineering resources and customized offerings. Collaborate with the CRO and CTO to align revenue generation efforts and customer satisfaction goals. Ensure the viability, feasibility, and desirability of security services by leveraging cybersecurity experience and industry knowledge. Gain comprehensive insights into the cybersecurity industry, including offerings, tools, major players, and trends. Work closely with stakeholders to fuel revenue growth and champion the customer's voice.
Client Engagement and Relationship Management: Serve as a key point of contact for new clients / customers, collaborating with the CRO and CTO to deliver compelling presentations, lead negotiations, and align revenue goals with client expectations. Build and nurture lasting client relationships through effective communication, understanding their needs, and ensuring customer satisfaction. Represent the voice of the customer, working closely with stakeholders, including the CRO and CTO, to drive revenue growth and maintain strong partnerships.
Strategic Partnerships and Collaborations: Forge strategic partnerships and collaborations by establishing strong relationships with industry stakeholders, fostering collaboration, and creating opportunities for joint initiatives and market expansion. Collaborate with marketing and communications teams to develop impactful content and messaging that effectively communicates the value and benefits of cybersecurity engineering services.
Thought Leadership and Innovation: Provide thought leadership and innovation in the cybersecurity industry by staying informed about research advancements, emerging technologies, and industry trends. Identify opportunities to leverage existing innovations and invest in new ideas to deliver valuable cybersecurity solutions. Utilize deep knowledge of the industry, customers, and end-users to predict the future, define roadmaps, and position the cybersecurity solutions and the company as a leader in the market. Actively engage on LinkedIn and other social media platforms to promote our services and participate in industry forums as a speaker to drive industry recognition and engagement.
Deal Closing and Strategic Collaboration: Collaborate with stakeholders, including the CTO, CRO, partners, and clients, to align strategies with market trends and customer needs. Drive the efforts to close deals by capitalizing on the abundant leads and opportunities we receive. Conduct research and gather feedback to define the vision, goals, and roadmap for cybersecurity solutions. Provide strategic guidance for business development, leveraging your expertise in successful deal closures. Foster cross-functional collaboration to bring industry-leading cybersecurity solutions to market, driving adoption, and ensuring successful outcomes.

Fulltime

Cloud Solution Architect - Entry level

We are looking for a Cloud Solution Architect (CSA) to help design & build AI an...

Location

India , Pune

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience
Fluent in Chinese
Strong written and verbal communication skills
Ability to follow structured processes and work effectively in a defined support environment
Willingness to work in an in‑office setting
Support a positive, inclusive, and customer‑focused team culture.

Job Responsibility

Engage with customer developers & engineers to understand their application, data, and AI priorities, and build secure AI & Agentic solutions that drive business value and customer satisfaction
Work on technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms
Leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions
Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers
Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure, AI, GitHub, Security solutions , while contributing to internal and external technical communities
Actively participate in onboarding, technical training, and ongoing skill development programs
Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality
Demonstrate a growth mindset by continuously aligning your skills to current and future customer needs.

Fulltime

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Customer Engagement and Voice Officer

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