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Crusoe Logo Crusoe · IT - Software Development

Customer Engagement and Training

United States, Sunnyvale 136000.00 - 165000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: Focus on engaging and training customers on how to get the most out of Crusoe Cloud. Engage customers proactively and provide training on current features, new features, and upsell on features that they may not be using. Work with customers to understand what they are interested in to help guide the product team with user feedback. Work with customers to understand what sold them on Crusoe so that we focus on those areas in Customer Experience to land new customers.

Job Responsibility

  • Content Creation: Produce high-quality technical content including blog posts, whitepapers, and technical guides focused on Kubernetes architecture
  • Video & Demos: Script, record, and produce technical "How-To" videos, feature deep-dives, and webinar demos
  • Community Advocacy: Represent the company at major industry events as a speaker and subject matter expert
  • Product Strategy: Act as a bridge between the community and the product team
  • Ecosystem Integration: Build and maintain reference architectures and "sandbox" examples on GitHub showing how our tools integrate with the wider CNCF landscape
  • Sales Enablement: Create "Proof of Concept" (POC) guides and technical decks to help the sales team explain enterprise-grade features

Requirements

  • Kubernetes Mastery: Deep understanding of K8s internals, including API servers, namespaces, RBAC, and multi-tenancy
  • Infrastructure as Code (IaC): Proficiency with Terraform, Helm, and working with cloud providers (AWS/EKS, Azure, GCP)
  • Engineering Domain knowledge: Strong familiarity with DevContainer standards, CLI tool development, and local-to-cloud development workflows (DevPod)
  • Open Source Roots: A history of contributing to or advocating for open-source projects (e.g., Knative, Tekton, or OpenStack)
  • Communication: Ability to take a complex topic and make it understandable for both a C-level executive and a Junior DevOps engineer
  • Self-Starter: Experience working in high-growth startup environments where you need to manage your own content calendar and laboratory environments

What we offer

  • Restricted Stock Units
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit
  • $300/month
Crusoe - All Job Offers

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