Customer Engagement and Loyalty Lead Job at Bevilles (Cannon Hill)

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...

Location

Canada , Burlington

Salary:

102000.00 - 140250.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

Formal qualifications in Marketing, Business intelligence or equivalent
minimum 10 years of experience in Loyalty programs and delivering results
minimum 5 years of experience in leading and influencing co-workers and teams
deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
develop and implement the country engagement strategy
identify and drive strategic contribution from multiple customer groups
define local IKEA Family benefits and other loyalty programs/customer clubs
brief CRM hub on common content needs
manage local process for market-relevant trigger executions
lead matrix of store-based FAMILY co-workers
drive an open and sharing climate
leverage performance indicators

What we offer

Wellness days
extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
eligibility for annual IKEA bonus incentive plan
flexible spending account
life insurance
merchandise and restaurant discounts
parental leave
bereavement leave
employee assistance program.

Fulltime

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...

Location

Netherlands , Venlo

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
A strong customer-centric mindset with a passion for delivering outstanding customer experiences
Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
Demonstrated ability to lead, develop, and inspire high-performing teams
Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
Proficiency in English (written and verbal)

Job Responsibility

Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
Leverage digital tools and innovative solutions to improve customer engagement and operational performance
Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

What we offer

hybrid and remote work practices where feasible
flexible working hours
an employee stock purchase plan
parental leave benefits
paid leave for volunteer work in your community
multiple and frequent training opportunities
professional talent management and succession planning
corporate health and well-being initiatives
a work culture which includes commitment to diversity, equity, inclusion and sustainability

Fulltime

Customer Engagement Manager

At Fitnescity, we strive to provide a world-class customer experience. Your role...

Location

United States

Salary:

Not provided

Fitnescity

Expiration Date

Until further notice

Requirements

Undergraduate or a Master's Degree in Management
Growth / Marketing / Customer Engagement experience
Good with numbers
Must be able to work in a competitive, fast-paced and dynamic environment
Should be comfortable working with little supervision
Excellent writing skills (this is a strict requirement)
Familiar with the fitness and wellness industry

Job Responsibility

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts
Lead and refine customer cohort analysis
Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness
Lead customer engagement end to end (newsletter, journal and other content)
Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results
Work with the team to unlock innovative, company-specific strategies for growth

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Referrer Engagement Lead

We are seeking a proactive Referrer Engagement Lead to strengthen and grow the W...

Location

United Kingdom , Oxford

Salary:

Not provided

Welbeck Health Partners

Expiration Date

August 31, 2026

Requirements

Proven track record in client relationship management within healthcare, luxury services, or high-performance environments
Experience in sales-oriented roles with success in growing networks and referrals through outreach
Familiarity with Customer Relationship Management (CRM) systems
High emotional intelligence with exceptional communication skills across all seniority levels
Operational mindset with ability to troubleshoot and improve processes in real-time
Comfortable working in a fast-paced, service-first environment
Effective presentation and communication skills, confident delivering presentations
Full UK driving licence with own vehicle and business insurance
Flexibility to work evenings and some weekends for meetings or events

Job Responsibility

Develop and strategically grow the referrer network through relationship building, an annual calendar of events, and education of stakeholders on Welbeck’s services
Monitor referral trends, maintain the CRM database, and use insights to report on performance in line with commercial plans
Collaborate with leadership to drive growth in activity and revenue, delivering the business development strategy
Lead the development and execution of a proactive referrer engagement strategy, building long-term partnerships with GPs, concierge doctors, corporate medical teams, and other stakeholders
Identify high-value relationships and create bespoke engagement plans to grow referral volumes and loyalty
Serve as the central point of contact for VIP and high-touch referrer accounts, delivering personalised and responsive service
Report to stakeholders on activities, performance, and outcomes
Support teams to deliver a seamless, timely referral process that reflects Welbeck’s commitment to excellence
Develop and maintain innovative communication mechanisms (e.g. WhatsApp groups, fast access channels) to streamline referral processes
Act as escalation point for urgent and same-day referrals, coordinating closely with consultants and internal teams

Fulltime

Referrer Engagement Lead

We are seeking a proactive Referrer Engagement Lead to strengthen and grow the W...

Location

United Kingdom , Cambridge

Salary:

Not provided

Welbeck Health Partners

Expiration Date

August 31, 2026

Requirements

Proven track record in client relationship management within healthcare, luxury services, or high-performance environments
Experience in sales-oriented roles with success in growing networks and referrals through outreach
Familiarity with Customer Relationship Management (CRM) systems
High emotional intelligence with exceptional communication skills across all seniority levels
Operational mindset with ability to troubleshoot and improve processes in real-time
Comfortable working in a fast-paced, service-first environment
Effective presentation and communication skills, confident delivering presentations
Full UK driving licence with own vehicle and business insurance
Flexibility to work evenings and some weekends for meetings or events

Job Responsibility

Develop and strategically grow the referrer network through relationship building, an annual calendar of events, and education of stakeholders on Welbeck’s services
Monitor referral trends, maintain the CRM database, and use insights to report on performance in line with commercial plans
Collaborate with leadership to drive growth in activity and revenue, delivering the business development strategy
Lead the development and execution of a proactive referrer engagement strategy, building long-term partnerships with GPs, concierge doctors, corporate medical teams, and other stakeholders
Identify high-value relationships and create bespoke engagement plans to grow referral volumes and loyalty
Serve as the central point of contact for VIP and high-touch referrer accounts, delivering personalised and responsive service
Report to stakeholders on activities, performance, and outcomes
Support teams to deliver a seamless, timely referral process that reflects Welbeck’s commitment to excellence
Develop and maintain innovative communication mechanisms (e.g. WhatsApp groups, fast access channels) to streamline referral processes
Act as escalation point for urgent and same-day referrals, coordinating closely with consultants and internal teams

Fulltime

Senior Campaign Manager, Loyalty

The Senior Manager, Loyalty will be responsible for driving customer engagement ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business or related field required, MBA preferred
Minimum 8 years marketing or business experience, with majority of experience coming from supporting loyalty programs for retailers
Intermediate BI knowledge
ability to both apply and interpret data practically for use in real-world scenarios
Advanced skills: Word, Excel, PowerPoint, & related Microsoft suite products
Outstanding ability to think creatively and identify and resolve problems
Excellent analytical, organizational, project management and time management skills
Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines
High level of integrity, autonomy, and self-motivation
Must be able to perform the essential duties and responsibilities as described above

Job Responsibility

Develop and execute the long-term loyalty marketing strategy, ensuring alignment with business goals and customer insights
Lead the evolution of Inner Circle, enhancing personalization, engagement, and retention
Partner with internal teams to refine loyalty offerings, including promotions, benefits, and digital experiences
Own the end-to-end execution of Inner Circle marketing campaigns across paid, owned, and earned media channels
Develop campaign roadmaps, ensuring strategic alignment and timely execution
Oversee creative brief development, ensuring messaging and visual consistency
Lead cross-functional collaboration with media, creative, analytics, and category teams to bring campaigns to life
Partner with Business Units (BUs) to support Inner Circle market launches—advising on campaign execution and local optimizations
Provide guidance on signage, promotions, and customer service materials for new locations
Travel as needed to support BU launches and ensure smooth program adoption

Fulltime

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Customer Engagement and Loyalty Lead

Bevilles

Location:
Australia , Cannon Hill

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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Location:Australia , Cannon Hill

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Job Description:

Job Responsibility:

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Job Posted:March 26, 2026

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Job Posted:
March 26, 2026