Customer Engagement and Loyalty Lead Job at Bevilles (Cannon Hill)

Customer Engagement & Loyalty Manager

Here at IKEA, we ensure a better everyday life for the many people, including co...

Location

Canada , Burlington

Salary:

102000.00 - 140250.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

Formal qualifications in Marketing, Business intelligence or equivalent
minimum 10 years of experience in Loyalty programs and delivering results
minimum 5 years of experience in leading and influencing co-workers and teams
deep knowledge of 1:1 marketing, CRM, loyalty programs and concepts
deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market by applying a customer first mindset.

Job Responsibility

Act as a member of the Marketing Management team and proactively contribute to marketing plan/output
lead Customer Engagement co-workers and drive the totality of IKEA family offer and CRM
develop and implement the country engagement strategy
identify and drive strategic contribution from multiple customer groups
define local IKEA Family benefits and other loyalty programs/customer clubs
brief CRM hub on common content needs
manage local process for market-relevant trigger executions
lead matrix of store-based FAMILY co-workers
drive an open and sharing climate
leverage performance indicators

What we offer

Wellness days
extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
eligibility for annual IKEA bonus incentive plan
flexible spending account
life insurance
merchandise and restaurant discounts
parental leave
bereavement leave
employee assistance program.

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Customer Engagement Marketing Manager – Digital and Benefits

The UK Benefits and Customer Engagement Marketing team are looking for a highly ...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Proven experience in B2C or B2B marketing, ideally with exposure to customer engagement, digital marketing or value proposition marketing
Strong analytical and commercial mindset, with the ability to interpret data, identify opportunities and prioritise activity based on business impact
Demonstrated ability to build powerful relationships and influence stakeholders at all levels of the organisation
Comfortable working in ambiguous and complex environments, managing multiple workstreams and competing priorities
Strong strategic thinking combined with the ability to translate strategy into clear, actionable plans
Highly determined and resilient with a problem-solving mindset, to help overcome barriers to delivery
Excellent verbal and written communication skills, with the ability to clearly articulate ideas and recommendations
Proven ability to manage and deliver multiple initiatives in parallel, with strong organisational and project management skills
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions

Job Responsibility

Set a vision and empower a team of three high performing direct reports
Lead the strategy for driving ongoing engagement in Membership Rewards and Amex Offers, with a clear focus on increasing spend, loyalty and long-term retention
Own and evolve engagement strategies across key digital channels, including the Amex App, Pay with Bank Transfer and Digital Card, ensuring they deliver meaningful customer value and measurable business impact
Identify opportunities to improve overall marketing performance, optimising reach, effectiveness and channel contribution through insight-led decision making
Partner closely with colleagues across Marketing, Product, Analytics, Technology and Compliance to align on priorities, influence decision making and drive delivery
Use data and customer insight to identify, size and prioritise the biggest commercial opportunities, balancing short-term impact with long-term strategic value
Ensure all customer communications are highly customer-centric, insight-driven, compliant and consistent with Amex brand values
Own and manage several central marketing processes including (but not limited to)
Trigger governance, comms calendar and some UK web page ownership

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

New

Customer Engagement Leader

Location

Portugal , Loures

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Holds a degree in Marketing, Management or a related field
Brings at least 5 years of experience in customer engagement, loyalty programs or CRM, ideally within retail or omnichannel environments
Knows how to work with CRM and loyalty tools, understanding their mechanics well enough to make better strategic decisions, brief with confidence and collaborate effectively with the CRM hub and agencies
Demonstrates solid strategic and analytical skills, able to translate customer insights and data into relevant engagement initiatives and measurable business impact, always identifying opportunities to evolve and improve the strategy
Has experience leading, influencing and collaborating with co-workers and stakeholders in complex, cross-functional environments, including global teams
Is comfortable working with digital channels and marketing technology, understanding their role in a multichannel customer journey
Has a strong marketing sensibility, with the instinct to delight, create meaningful relationships and anticipate customer shopping behaviour, translating that understanding into engagement strategies that feel relevant, timely and human
Is inspired by the IKEA vision, culture and values, and energised by co-creation, entrepreneurship and continuous improvement

Job Responsibility

Lead and develop the country customer engagement and loyalty strategy, ensuring strong contribution to marketing and business objectives, while continuously identifying opportunities to strengthen and evolve it
Drive the IKEA Family and other loyalty programs, defining local benefits and ensuring relevance for different customer groups
Identify and maximise the strategic contribution of multiple customer segments to deliver growth, engagement and customer lifetime value
Lead and coordinate CRM and 1:1 marketing activities, working closely with the CRM hub, agencies and internal stakeholders, with enough understanding of the tools and platforms to make informed decisions and brief with clarity
Act based on insights and performance indicators to continuously follow up, learn and improve engagement output, turning data into concrete opportunities for the business
Build and maintain a strong relationship with global teams, ensuring local strategy is aligned with the global engagement direction while adapting it to Portugal's context and priorities
Partner with store teams, providing inputs and recommendations that support engagement performance and strengthen the connection between online and offline customer experiences
Champion the evolution of loyalty from a transactional programme to a truly meaningful and lasting relationship with IKEA customers, putting people and their needs at the centre of every decision

Fulltime

Eu Product Manager – Loyalty & Customer Experience

Be a key part of Circle K’s journey as we evolve and scale our global loyalty ec...

Location

Denmark , Copenhagen

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

3–5 years of experience as a Product Manager owning digital products end-to-end
Proven track record of delivering measurable customer and business outcomes, not just features
Experience with customer-facing platforms (mobile, web, CRM, or loyalty programs)
Strong understanding of KPIs tied to engagement, retention, and customer lifetime value
Experience working in Agile environments
Ability to prioritize based on value, balancing short-term wins with long-term impact
Strong stakeholder management and ability to influence without authority
Technical fluency with digital platforms, integrations, and data ecosystems

Job Responsibility

Own Value Delivery (Outcomes Over Output)
Own clearly defined customer and business outcomes (e.g., new loyalty members, increased visit frequency, improved engagement, higher redemption, incremental revenue)
Define success metrics upfront and ensure every initiative has a measurable impact tied to customer behavior and business value
Continuously evaluate performance of your product area and adjust priorities based on data, insights, and results
Proactively identify opportunities to unlock additional value through optimization, experimentation, and iteration
Product Strategy & Prioritization
Contribute to the loyalty product vision by identifying high-impact opportunities that drive customer and business value
Prioritize work based on expected value (customer impact, business potential, strategic alignment), not just stakeholder demand
Translate customer problems and business goals into clearly defined product initiatives with measurable outcomes
Support test-and-learn approaches, validating value early through pilots and iterative releases

What we offer

health insurance
pension contribution
possibility of enrolling in stock purchase plan
employee discount on fuel
access to modern work tools and office space
learning opportunities to develop new skills and to evolve professionally

Fulltime

Head of Membership and Loyalty

This is a high-impact, strategic leadership role where you will act as the produ...

Location

United Kingdom , East Grinstead

Salary:

75000.00 - 80000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Proven experience in a senior product, proposition, or membership leadership role
Strong commercial and financial acumen, including pricing strategy and revenue optimisation
Deep understanding of segmentation and customer lifecycle management
Experience designing and delivering loyalty or rewards programmes
Strong data-driven mindset
Excellent stakeholder management skills
Track record of delivering growth in membership acquisition and retention
Strong leadership capability with team management experience
Excellent communication, analytical, and problem-solving skills

Job Responsibility

Own and develop the membership product roadmap, including structure, tiers, pricing, and benefits
Lead the evolution of the loyalty strategy, creating a compelling value proposition that drives retention and lifetime value
Take ownership of the membership budget, including acquisition, retention, and revenue targets
Develop segmented propositions to appeal to new and existing audiences
Design and deliver partnership-based membership products to support third-party acquisition channels
Collaborate with marketing teams to ensure propositions are highly marketable and drive growth
Analyse performance data, including LTV, churn, and engagement metrics, to continuously optimise the offering
Act as the custodian of member experience, improving journeys and touchpoints across all channels
Work closely with IT and operations to ensure seamless delivery of membership products
Ensure compliance with relevant regulatory frameworks (e.g. GDPR, digital regulations)

What we offer

25 days’ holiday plus bank holidays
a generous pension scheme with enhanced employer contributions
private health insurance after probation
wellbeing and lifestyle discounts
annual incentive opportunities
access to a wide range of Club travel and leisure perks

Fulltime

Community Engagement and Culture Manager

Tower 28 is seeking a Community Engagement + Culture Manager who will own Tower ...

Location

United States , Los Angeles

Salary:

90000.00 - 110000.00 USD / Year

Tower 28 Beauty, Inc.

Expiration Date

Until further notice

Requirements

3–5+ years experience in community event management, experiential marketing, and creator/influencer relations
Experience hosting or facilitating online and IRL community engagement
Highly organized, detail-obsessed, and comfortable managing multiple projects
A strong communicator with copywriting chops (especially for IG Broadcast & community platforms)
Experienced with community platforms (e.g. Discord, TYB, Loyalty platforms)
Comfortable capturing event content on the fly
Passionate about beauty, wellness, and building meaningful connections with customers

Job Responsibility

Community & Fan Club Development + Engagement
Own all community-building initiatives across social and offline channels
Manage creator micro-communities, loyalty cohorts, and fan groups
Build and oversee the membership program for customers with sensitive skin (eczema, rosacea, psoriasis, etc.)
Develop community journey roadmaps—from onboarding → engagement → loyalty → advocacy
Create referral and surprise-and-delight programs to deepen loyalty
Design and execute weekly TYB challenges with rewards
Host IG/TT Broadcast community conversations
write broadcast copy and publish messages
Track and analyze community KPIs, engagement metrics, and platform performance

What we offer

Excellent benefits, including healthcare, dental, vision
Holidays, vacation, and sick time
Summer Fridays and quiet week between Christmas and New Years

Fulltime

Customer Engagement Manager

At Fitnescity, we strive to provide a world-class customer experience. Your role...

Location

United States

Salary:

Not provided

Fitnescity

Expiration Date

Until further notice

Requirements

Undergraduate or a Master's Degree in Management
Growth / Marketing / Customer Engagement experience
Good with numbers
Must be able to work in a competitive, fast-paced and dynamic environment
Should be comfortable working with little supervision
Excellent writing skills (this is a strict requirement)
Familiar with the fitness and wellness industry

Job Responsibility

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts
Lead and refine customer cohort analysis
Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness
Lead customer engagement end to end (newsletter, journal and other content)
Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results
Work with the team to unlock innovative, company-specific strategies for growth

Fulltime

Select Country

Customer Engagement and Loyalty Lead

Job Description

Job Responsibility

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