CrawlJobs Logo
Alfasigma Logo Alfasigma · IT - Software Development

Customer Engagement Analyst

Germany, München Employment contract · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

As a Customer Engagement Analyst, you bring together data, tools, and processes to help our field sales team work smarter, faster, and more effectively. Your analyses and decisions have a direct impact on our growth and the performance of our Consumer Healthcare (CHC) brands in the pharmacy and retail sectors. You’ll work in an environment that prioritizes modern sales structures, data-driven decisions, and continuous development. You’ll maintain close contact with the BU Lead, Sales, and Marketing—your work is visible and makes a real impact.

Job Responsibility

  • Analysis of key field sales KPIs, e.g., visit frequency, coverage, sell-in, sell-out, strike rate, conversion rates
  • Development of data-driven recommendations that directly drive sales and marketing forward
  • Design of incentive models and evaluation of goal achievement
  • Planning, analysis, and optimization of territory structures, routes, and customer target groups
  • Targeting and segmentation strategy for pharmacies, physicians, or retail customers
  • Analysis of regional market and sales data, e.g., from pharmacy panels
  • Evaluation of the effectiveness of campaigns and promotions
  • Further development of the Customer Relationship Management (CRM) system and definition of requirements for field sales management
  • Monitoring of data quality and promotion of CRM usage & acceptance
  • Development of clear guidelines and training concepts for the sales team in collaboration with Training Management
  • Establishment and optimization of modern data and reporting structures
  • Development of intuitive dashboards, reports, and KPI structures for various stakeholders
  • Introduction of new tools & best practices that make the field sales force more effective & efficient
  • Close collaboration with Sales, Marketing, Finance, Supply Chain, and Business Intelligence. Consulting on strategic and operational decisions

Requirements

  • A bachelor's degree in business administration, business informatics, data analytics, or a any scientific or technical degree
  • Proficiency in data analytics and reporting tools (e.g., Excel, Power BI, Tableau)
  • Previous experience in a field force sales operations, commercial excellence, or sales analytics role in the pharmaceutical or consumer healthcare industry is preferred. Working student experience is considered relevant
  • Excellent communication skills and the ability to present complex analyses in an understandable way
  • A structured and solution-oriented approach to work and Interest in building and continuously developing the organization
  • Excellent written and spoken German and English skills

Nice to have

  • Direct sales experience is considered as a plus
  • Knowledge of data engineering (e.g., SQL) and experience with CRM systems (e.g., Salesforce, 1Tool) are considered a plus

What we offer

  • Competitive salary
  • Comprehensive benefits
  • Extensive opportunities for professional growth and development
Alfasigma - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Engagement Analyst

8 matching positions

Customer Engagement & Loyalty Analyst Intern

We deliver sustainable, extraordinary growth by creating a new, unique, inspirin...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge and experience of data and statistical analysis, good excel skill
  • Knowledge & interest in marketing
  • Preferred major/internship background: marketing, digital marketing, data analyst
  • Proficient in Excel, with a good sense for data analysis
  • Hoping to intern for at least 6 months
Job Responsibility
Job Responsibility
  • Support Marketing Performance team with data collection and analysis, to understand trends, address potential risks, and facilitate decisions
  • Support marketing community building, support facilitator on holding bi-weekly local marketing meeting and monthly marketing gathering
  • Support marketing projects, including but not limited to social listening, capture social trend, social KOL content review and steer-up marketing performance on social
  • Support marketing performance team ad-hoc scope, including but not limited to media tracking link management, store activity QR code creation, etc
Read More
Arrow Right

Senior Customer Experience and Engagement Analyst

This Customer Experience and Egnagement role will be focused on supporting Brigh...
Location
Location
Egypt
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors in Computer Science or related field
  • Experience working in payments
  • Experience working with fraud and/or fraud solutions
  • Good communication skills
  • Must be detail oriented and have the ability to document all tasks
  • Ability to meet multiple deadlines in a dynamic work environment
  • Experience interacting with customers and asking effective, forward thinking questions
Job Responsibility
Job Responsibility
  • Drive additional adoption of Brighterion services through existing and new channels
  • Manage new potential customers/relationships
  • Upsell additional services and opportunities to existing Brighterion customers
  • Participates in customer implementation and status meetings
  • Ensure continued satisfaction of existing customers, including proactive monitor of customers
  • Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams
  • Fulltime
Read More
Arrow Right

Principal Analyst, Customer Insights

The Principal Analyst, Customer Insights is a senior individual contributor resp...
Location
Location
Salary
Salary:
Not provided
themuse.com Logo
The Muse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10+ years of healthcare analytics experience, with strong payer experience preferred
  • Deep expertise in medical economics, claims data analysis, quality performance measurement, and value-based care
  • Advanced SQL proficiency, including optimization of complex queries in large data environments
  • Experience designing analytic methodologies and scalable frameworks
  • Demonstrated success influencing senior or executive stakeholders
  • Proven experience leading large, complex analytic initiatives with significant business impact
  • Strong data storytelling and executive-level communication skills
  • Experience mentoring and elevating senior analytic talent
Job Responsibility
Job Responsibility
  • Define and lead analytic strategy across large-scale, high-visibility customer engagements
  • Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives
  • Serve as the senior-most analytic escalation point for complex methodological or data integrity questions
  • Translate contractual requirements and strategic objectives into measurable analytic roadmaps
  • Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success
  • Ensure technical excellence and rigor in all analytic deliverables
  • establish quality standards and governance practices
  • Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation
  • Present insights and strategic recommendations to senior and executive-level stakeholders
  • Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team
What we offer
What we offer
  • Pet Insurance
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • HSA
  • HSA With Employer Contribution
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
Read More
Arrow Right

Graduate Analyst - Customer Experience & Marketing

Launch Your Career with Our Graduate Program; The Customer Experience & Marketin...
Location
Location
United States , Reston
Salary
Salary:
Not provided
https://www.volkswagen-group.com Logo
Volkswagen AG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Applicant must have completed an undergraduate degree (minimum) within the past 1 months (December 2024 or later)
  • Preferred degree in Marketing, Communications, Business Administration, Digital Media, or related field
  • Graduate Program begins on July 27 2026. Applicant must be available to start on that date
  • Familiarity with design and collaboration tools such as Figma
  • Strong written and verbal communication skills
  • Ability to interpret data and translate insights into actionable strategies
  • Organizational and project management skills, with attention to detail
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Strong collaboration and cross-functional teamwork
  • Analytical thinking and problem-solving
Job Responsibility
Job Responsibility
  • Develop and document processes for assessing partnership and sponsorship opportunities
  • Research and evaluate new partnership opportunities to expand Volkswagen’s brand reach
  • Support planning, execution, and reporting for partnership activations, events, and campaigns
  • Assist in developing program KPIs, improving event processes, and ensuring cross-functional alignment
  • Support the rebranding and relaunch of merchandising programs and vendor onboarding processes
  • Coordinate administrative tasks such as budget support, event logistics, and departmental process optimization
  • Support the Volkswagen Dealer Digital Program (VWDDP) through webinar coordination, content development, and event execution
  • Monitor dealer advertising compliance, reviewing submissions and analyzing dealer media spend and performance
  • Contribute to the Dealer Marketing Program (DMP) by maintaining communications and tracking updates
  • Assist with development of the Monthly Media Overview (MMO) and coordination of partner meetings
Read More
Arrow Right

Customer Operations Analyst

The Customer Operations Analyst is responsible for driving operational excellenc...
Location
Location
Tanzania, United Republic of , Dar Es Salaam
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, Statistics, IT, or related fields
  • 3+ years of experience in business analysis, operations, project management, or Customer Operation leadership roles
  • Strong analytical skills with ability to interpret complex data and derive actionable insights
  • Solid understanding of Customer Operations, customer service workflows, and contact center technologies
  • Demonstrated project management experience (Agile or Waterfall)
  • Excellent communication, facilitation, and stakeholder engagement skills
  • Advanced skills in Excel, and Power BI systems
  • Ability to manage multiple priorities in a fast-paced operational environment
Job Responsibility
Job Responsibility
  • Analyze operational performance, customer behavior, and call drivers while generating insights, forecasts, and root‑cause reports
  • Lead end-to-end projects, coordinating teams, managing timelines, risks, and driving adoption of new tools and processes
  • Optimize and document processes, identifying automation opportunities and ensuring compliance and customer-first standards
  • Manage stakeholders, facilitating workshops, aligning requirements, and communicating project progress across departments
  • Maintain reporting and documentation, including dashboards, SOPs, workflows, and KPI scorecards
Read More
Arrow Right

Senior Customer Experience Analyst

As a Senior Customer Experience Analyst, you will be a key member of the Profess...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent practical experience
  • 5+ years of experience in an operations, business analyst, or project coordination role, preferably within a professional services or technology organization
  • Demonstrated experience with financial processes such as purchase requisitions, purchase order management, and cost tracking
  • Proficiency with Professional Services Automation (PSA) tools (e.g., Clarizen, NetSuite OpenAir) and CRM systems
  • Strong analytical skills with proven experience in creating reports and deriving actionable insights from data
Job Responsibility
Job Responsibility
  • Manage the end-to-end subcontractor purchase requisition process, including creating engagement letters, building purchase requests, and tracking approvals
  • Oversee supplier purchase order funds, collaborating with Professional Services managers to manage budgets and process requests for additional funding
  • Track and analyze subcontractor costs for the NAM region, providing regular and ad-hoc reporting to support strategic decision-making
  • Ensure data integrity by diligently updating systems and tools, such as the PSA tool (Clarizen), with required project and financial information
  • Collaborate with pre-sales teams by building and managing the review process for Statement of Works (SOWs) and service contracts
  • Support the project delivery team by creating and setting up projects within the PSA tool (Clarizen) to ensure a smooth handoff
  • Proactively identify and recommend opportunities for process improvements based on data analysis to enhance operational efficiency and service quality
  • Uphold and contribute to organizational standards to maintain high-quality service delivery and customer satisfaction
  • Fulltime
Read More
Arrow Right

Customer Operations Analyst - Placement Student

Imperva is seeking a passionate Customer Operations Analyst to undertake a 12-mo...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Likely pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline
  • Knowledge of the fundamentals of Data Analysis
  • Strong analytical thinking and problem-solving skills
  • Proficient in one programming language, preferably Python, R, or SQL
  • Ability to manage multiple projects at the same time
  • A productive self-starter with a good work ethic
  • Strong verbal and written communication skills and ability to work well in a distributed team environment
Job Responsibility
Job Responsibility
  • Identify trends, patterns, and key insights related to customer behaviour, product usage, and engagement
  • Help to improve our customer’s experience
  • Help to predict customer churn
  • Help to drive customer retention and expansion
  • Help to improve Imperva’s products and services
  • Generate and maintain reports and dashboards for the Customer Success team to track key performance indicators (KPIs) and customer success metrics
  • Drive meaningful action through a data-driven mindset
  • Assist team members across the Customer Success team
  • Collaborate with cross-functional teams and stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously
  • Undertake various training as deemed necessary and stay updated on industry trends, data analysis techniques, and tools
Read More
Arrow Right

Senior Customer Insights Analyst

As a Senior Customer Insights Analyst on our Professional Services team, you wil...
Location
Location
United States , Atlanta
Salary
Salary:
120000.00 - 125000.00 USD / Year
fullstory.com Logo
Fullstory
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong ability to communicate and present effectively, influencing change at all organizational levels
  • Experience overseeing customer project responsibilities and relationships in a consulting role
  • Excellent competencies in Marketing, SaaS, and eCommerce
  • Experience in building integrations, innovative solutions, and open-source projects
  • Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
Job Responsibility
Job Responsibility
  • Serve as a consultant and advisor, building and maintaining relationships with customers
  • Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
  • Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
  • Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
  • Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
  • Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
  • Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings
What we offer
What we offer
  • Flexibility and Connection
  • Benefits
  • Learning opportunities
  • Productivity support
  • Team Collaboration
  • Paid parental leave
  • Bereavement leave, including miscarriage/pregnancy loss
  • Fulltime
Read More
Arrow Right