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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · -

Customer Engagement Advisor

United Kingdom, London · Job Posted September 24, 2025
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Job Description

Apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions. Lead customer experience design and definition through the strategic application of design methodologies, conducting user groups, and identifying usability across customer lifecycle touch points.

Job Responsibility

  • Design and manage customized customer experiences and briefing to be presented in executive briefing center(s)
  • Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings
  • Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
  • Provide active management throughout briefing to provide notes and action items for follow-up after the briefing
  • Provide feedback with post- briefing analysis of insights and opportunities for improvement
  • Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center
  • mentor and/or coach peers.

Requirements

  • BA or BS in Marketing or related field
  • MBA preferred
  • 5+ years marketing experience
  • Industry, sales, channel and/or project management experience a plus
  • In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management
  • Working knowledge of industry and customer segment
  • Familiarity with and/or experience in partner management
  • Excellent written/oral communications and analytical skills
  • Strong interpersonal skills
  • ability to manage virtual teams
  • Strong negotiating skills
  • Ability to interface effectively with multiple levels of management and functional disciplines
  • Strong ability to influence and drive consensus.

Nice to have

  • Industry, sales, channel and/or project management experience
  • familiarity with and/or experience in partner management
  • ability to manage virtual teams.

What we offer

  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Programs catered to personal & professional development
  • Unconditional inclusion in the workplace.
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