Customer Engagement Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions. Lead customer experience design and definition through the strategic application of design methodologies, conducting user groups, and identifying usability across customer lifecycle touch points.

Job Responsibility:

Design and manage customized customer experiences and briefing to be presented in executive briefing center(s)
Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Provide active management throughout briefing to provide notes and action items for follow-up after the briefing
Provide feedback with post- briefing analysis of insights and opportunities for improvement
Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center
mentor and/or coach peers.

Requirements:

BA or BS in Marketing or related field
MBA preferred
5+ years marketing experience
Industry, sales, channel and/or project management experience a plus
In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management
Working knowledge of industry and customer segment
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Strong interpersonal skills
ability to manage virtual teams
Strong negotiating skills
Ability to interface effectively with multiple levels of management and functional disciplines
Strong ability to influence and drive consensus.

Nice to have:

Industry, sales, channel and/or project management experience
familiarity with and/or experience in partner management
ability to manage virtual teams.

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal & professional development
Unconditional inclusion in the workplace.

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Engagement Advisor