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Customer Enablement Specialist

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ElevenLabs

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Enablement Specialist will design and execute customer education and enablement initiatives, with a focus on building ElevenLabs University and its flagship “Agent Builder” certification. This role is central to developing scalable learning programs, driving product adoption, and fostering an engaged enterprise community. From within the Customer Success team, you’ll collaborate across Engineering, Growth, and Revenue teams to create education experiences that empower customers, elevate product expertise, and strengthen long-term relationships. The ideal candidate combines instructional design expertise, a passion for technology, and a customer-first mindset to help enterprises succeed with ElevenLabs.

Job Responsibility:

  • Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
  • Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
  • Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
  • Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
  • Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

Requirements:

  • Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
  • Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
  • Strong project management, collaboration, and presentation skills
  • Skilled at hosting webinars, virtual training, and community engagement initiatives
  • Excellent communicator who can translate technical concepts into accessible learning content

Nice to have:

  • Experience with learning management or certification platforms (e.g., WorkRamp)
  • Knowledge of conversational AI tools and agent-building technologies
  • Data-driven mindset with experience analyzing program adoption and engagement metrics
  • Creative problem-solver passionate about AI, technology, and customer empowerment
What we offer:
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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