Customer Enablement Manager Job at Figma (New York)

Customer Lifecycle Enablement Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United States , Los Angeles;Seattle;Portland;San Diego;San Francisco;Santa Barbara;Denver;Austin;Chicago

Salary:

120000.00 - 150000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment
Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases
Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI
Program execution: Demonstrated success in building structured enablement programs—from certification paths to ongoing skill reinforcement—that result in measurable behavior change
Analytical mindset: Data-informed approach to enablement
ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives
Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps

Job Responsibility

Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal
Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs
Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers
Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS
Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns
develop frameworks for early risk identification and mitigation
Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications
Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health
EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification
Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Customer Enablement Manager

Empower users to thrive in Qargo from day one! Join us as Customer Enablement Ma...

Location

Belgium , Ghent

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

2–3 years of experience in knowledge management, enablement, training, or related roles
Affinity with Transport Management Systems (TMS) and the transport industry is a plus
Knowledge of or experience with AI content creation, prompting or programming is a strong advantage
A creative mind with the ability to turn complex workflows into engaging, cohesive learning tracks
Excellent communication and presentation skills
confident in delivering content
A structured thinker who can simplify complexity and act on feedback
Highly organized and comfortable managing multiple projects at once
A proactive, collaborative, self-starting mindset
Fluency in English. Dutch, French or Polish are a plus

Job Responsibility

Build and maintain a comprehensive, up-to-date product knowledge base and training materials
Design clear, structured tutorials that guide customers through key functionalities at their own pace
Create engaging content such as how-to videos, walkthroughs and step-by-step guides that simplify complex workflows
Develop and maintain an interactive training academy ensuring consistent onboarding quality
Collaborate closely with Product, Customer Success and Support to align messaging and incorporate feedback
Monitor training effectiveness and customer feedback to continuously refine materials
Gradually expand learning tracks to cover industry best practices and deeper product usage

What we offer

A competitive salary package, including all essential extra benefits
Growth opportunities in a fast-scaling tech company
Flexible working hours and the possibility to work from home
A green office located just outside Ghent’s city centre
A driven and inclusive team that loves what they do, with fun extras like team lunches, game nights, weekly catch-ups and even the occasional climbing session

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Customer Enablement Specialist

The Customer Enablement Specialist will design and execute customer education an...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
Strong project management, collaboration, and presentation skills
Skilled at hosting webinars, virtual training, and community engagement initiatives
Excellent communicator who can translate technical concepts into accessible learning content

Job Responsibility

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Revenue Enablement Program Manager

Degreed is seeking a Revenue Enablement Program Manager to design, scale, and de...

Location

United States

Salary:

140000.00 - 155000.00 USD / Year

Degreed

Expiration Date

Until further notice

Requirements

Enablement Expertise: Experience developing and executing programs that support revenue performance and behavior change
Learning Design & Delivery: Skilled at creating onboarding paths, certifications, and ongoing enablement content
Program Management: Organized and results-driven, with the ability to manage multiple initiatives at once
Data-Driven Mindset: Comfortable defining KPIs, measuring impact, and iterating based on insights
Tool Fluency: Hands-on experience with Gong, Salesforce, Outreach, LinkedIn Sales Navigator, Gainsight, etc.
Cross-Functional Collaboration: Strong partnership skills with Sales, CS, Product Marketing, and RevOps
Coaching & Feedback: Able to review call recordings and presentations, delivering constructive guidance
Adaptability & Innovation: Brings fresh ideas and explores new technologies (including AI) to enhance enablement

Job Responsibility

Support Revenue Teams – Align enablement programs to support Sales, Customer Success, and Account Management teams, ensuring each has the training and resources needed to succeed
Design Learning & Onboarding Programs – Develop and manage structured onboarding, ever-boarding, and product certification pathways to drive faster ramp-up and higher engagement
Create & Maintain Enablement Resources – Build and continuously update playbooks, product guides, case studies, Gong call libraries, and competitive insights that are relevant, accurate, and easily accessible
Optimize the Revenue Tech Stack – Lead optimization and adoption of enablement tools and technologies, ensuring teams maximize their use of Gong, Salesforce, Outreach, and related platforms
Measure & Report Impact – Define and track key KPIs (e.g., ramp time, productivity, certification rates, retention, win rates) to measure program effectiveness and inform continuous improvement
Innovate Enablement Programs – Stay ahead of industry best practices, leveraging new technologies (including AI) to enhance enablement, learning delivery, and automation
Coach & Share Best Practices – Review presentations, demos, and client interactions, providing constructive feedback and identifying patterns of success to scale across teams

What we offer

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success

Fulltime

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Customer Enablement Manager

Figma

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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