Customer Enablement Manager Job at Figma (New York)

Enablement Manager, Customer Success

The CS Enablement Manager is a key partner to our global Customer Success organi...

Location

Canada , Toronto

Salary:

110000.00 - 125000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS
Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices)
Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce
Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention)
Ability to synthesize complex information and create crisp, relevant enablement for frontline teams
Proven track record designing and executing high-impact enablement programs globally
Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones

Job Responsibility

Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes
Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges
Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact
Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization
Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion
Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned
Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team
Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling
Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition

Fulltime

Enablement Manager, Customer Success

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered...

Location

United States , New York

Salary:

110000.00 - 125000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS
Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices)
Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce
Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention)
Ability to synthesize complex information and create crisp, relevant enablement for frontline teams
Proven track record designing and executing high-impact enablement programs globally
Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones

Job Responsibility

Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes
Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges
Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact
Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization
Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion
Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned
Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team
Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling
Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy
Sick time
Paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits

Fulltime

Revenue Enablement Manager, Customer

We're looking for a Revenue Enablement Manager for our Customer Office to own th...

Location

United States; Canada , New York; Toronto; Vancouver

Salary:

96100.00 - 143300.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company
Background in consulting or strategic advisory is a major plus
Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
Deep understanding of the customer success motion, health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows
Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs
Strong facilitation and communication skills
Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
Ability to translate complex product value into clear, customer-facing narratives and internal training

Job Responsibility

Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials
Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps
Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI
Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change
Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows
Build a continuous learning program for CSMs and renewal owners
Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption
Serve as an active member of the Revenue Enablement Council, representing the post-sale voice

What we offer

Comprehensive benefits to support the health and wellbeing
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Field Enablement Manager - Customer Success

Legora is on a mission: to redefine how legal work gets done. Our AI-native work...

Location

United States , New York City

Salary:

140000.00 - 160000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems
Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS
A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs
Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams
Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level

Job Responsibility

Build & Scale Customer Success Programs
Partner With Cross-Functional Leaders
Operationalize the Customer Success Function
Drive High-Impact Moments

What we offer

Offers Equity
medical, dental, and vision coverage
flexible paid time off plus company holidays
a 401(k) with company match and automatic enrollment

Fulltime

Customer Enablement Manager - Figma Weave

As a Customer Enablement Manager, you’ll work directly with our larger customers...

Location

United Kingdom , London

Salary:

Not provided

Figma

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Job Responsibility

Manage the adoption journey for a portfolio of large, commercial and enterprise customers
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
Build trusted relationships with stakeholders across roles and departments
from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma Weave within their organizations
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
Deliver live and scalable training sessions customized to customer maturity and needs
Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Customer Experience Enablement Manager

We are looking for a Customer Experience Enablement Manager to support our EverP...

Location

United States

Salary:

110000.00 - 120000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
5-8+ years of experience in Customer Success Enablement, Sales Enablement, Customer Success, Services/Implementation, Operations, Revenue Operations (RevOps), or related GTM/CX roles
Proven experience designing and delivering enablement programs that support customer adoption, retention, and scalable service delivery
Strong understanding of the customer lifecycle, including onboarding, adoption, renewals, expansion, support, and services
Experience partnering with CX leadership and influencing without direct authority
Ability to translate strategy into practical, scalable enablement programs for frontline CX teams
Strong program and project management, communication, and stakeholder management skills
Experience working with CX and GTM systems and tools, such as CRM platforms, enablement tools, knowledge bases, and performance reporting (e.g., Salesforce, Salesloft, Gainsight, Zendesk, Seismic, Gong, etc.)
The ideal candidate has experience in a high-growth SaaS organization and/or multi-product environments

Job Responsibility

Partner with CX leadership (Customer Success, Support, and Implementation/Services) to set enablement priorities based on customer outcomes, performance data, and operating model needs
Translate CX strategy into clear, actionable enablement programs that improve consistency, efficiency, and customer experience across all CX functions
Champion the adoption of AI-enabled tools (e.g., agents, custom GPTs) to scale enablement development, improve knowledge accessibility, and increase frontline productivity
Customer Success: Develop onboarding and role-based development that strengthens health score literacy, standardizes churn-risk identification and churn-save playbooks, and equips CSMs to plan and facilitate effective QBRs—driving adoption, renewal execution, and expansion readiness
Implementation/Services: Build brand-specific implementation playbooks, time-to-value frameworks, delivery standards, and handoff processes into CS
Support: Strengthen knowledge management, QA calibration, ticket deflection strategies, and support workflows that improve efficiency and customer satisfaction
Identify and document core competencies and skills for each CX motion to craft targeted and tailored learning journeys
Own new-hire onboarding and up-skilling for all CX roles, ensuring consistent ramp, role clarity, and readiness across Customer Success, Support, and Implementation/Services
Work with Product, Revenue Operations (RevOps), Sales Enablement, and Operations to develop playbooks, tools, workflows, and content that support CX programs and key customer lifecycle moments
Partner with Training/L&D teams to ensure programs are delivered through the right formats (live, virtual, on-demand, certifications)

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Customer Impact Enablement Manager

The Customer Impact Enablement Manager will partner with leadership to implement...

Location

United Kingdom , London

Salary:

Not provided

Multiverse

Expiration Date

Until further notice

Requirements

Have a track record as a high-performing IC or leader in a hypergrowth Customer Success organisation
Can project manage through effective discovery, scoping, building and delivery of enablement programming aligned to organisational priorities
Can build senior and executive-level relationships through trust and competency
Can elevate their thinking from ‘what does great look like?’ to ‘what’s the best way for somebody to learn and apply what great looks like?’
Want to be part of a team where AI exploration is a default ingredient in every project

Job Responsibility

Partner with leadership to implement and iterate our Customer Impact playbook
Own the delivery of enablement solutions to accelerate progress
Be a go-to person for execution support and skill development
Lead training sessions and business change projects
Ensure effective new hire onboarding, continuous knowledge and skill development
Manage cross-functional projects to improve overall productivity and efficiency

What we offer

27 days holiday
5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days
8 bank holidays per year
Private medical Insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership & wellness resources through Wellhub
Access to Spill - all in one mental health support
Hybrid work offering
Work-from-anywhere scheme - up to 10 days per year

Fulltime

Customer Success Enablement Manager

We are hiring a Customer Success Enablement Manager to own the systems, skills, ...

Location

Salary:

Not provided

MaintainX

Expiration Date

Until further notice

Requirements

3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
2-4 years of dedicated Enablement, readiness, or field enablement experience
Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes
Experience supporting Mid-Market and Enterprise post-sales teams
Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms
Experience working within an LMS or enablement platform, with WorkRamp experience a plus
Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus
Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus

Job Responsibility

Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey
Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants
Partner with the New Hire University Program Manager to support onboarding and everboarding programs
Create, maintain, and evolve enablement and training resources for the post-sales organization
Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews
Enable Implementation Consultants with structured guidance to drive faster customer time-to-value
Provide one-on-one coaching, feedback, and targeted training to post-sales team members
Analyze performance data to identify knowledge and skill gaps
Drive improvement in key post-sales outcomes such as Net Dollar Retention and churn reduction
Gather and synthesize feedback to continuously evolve training content

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values

Select Country

Customer Enablement Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?