Customer Enablement Manager Jobs

Qargo

Location:
Belgium, Ghent

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Empower users to thrive in Qargo from day one! Join us as Customer Enablement Manager and craft trainings & tools that turn complexity into clarity! You will build clear, engaging and scalable learning experiences, transforming complexity into clarity through training, documentation and a structured learning academy.

Job Responsibility:

Build and maintain a comprehensive, up-to-date product knowledge base and training materials
Design clear, structured tutorials that guide customers through key functionalities at their own pace
Create engaging content such as how-to videos, walkthroughs and step-by-step guides that simplify complex workflows
Develop and maintain an interactive training academy ensuring consistent onboarding quality
Collaborate closely with Product, Customer Success and Support to align messaging and incorporate feedback
Monitor training effectiveness and customer feedback to continuously refine materials
Gradually expand learning tracks to cover industry best practices and deeper product usage

Requirements:

2–3 years of experience in knowledge management, enablement, training, or related roles
Affinity with Transport Management Systems (TMS) and the transport industry is a plus
Knowledge of or experience with AI content creation, prompting or programming is a strong advantage
A creative mind with the ability to turn complex workflows into engaging, cohesive learning tracks
Excellent communication and presentation skills
confident in delivering content
A structured thinker who can simplify complexity and act on feedback
Highly organized and comfortable managing multiple projects at once
A proactive, collaborative, self-starting mindset
Fluency in English. Dutch, French or Polish are a plus

Nice to have:

Affinity with Transport Management Systems (TMS) and the transport industry
Knowledge of or experience with AI content creation, prompting or programming
Fluency in Dutch, French or Polish

What we offer:

A competitive salary package, including all essential extra benefits
Growth opportunities in a fast-scaling tech company
Flexible working hours and the possibility to work from home
A green office located just outside Ghent’s city centre
A driven and inclusive team that loves what they do, with fun extras like team lunches, game nights, weekly catch-ups and even the occasional climbing session

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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Customer Enablement Manager