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Lovable Logo Lovable · Education

Customer Education Lead

United States, Boston · Job Posted February 13, 2026
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Job Description

We’re hiring a Customer Education Lead to build and operationalize Lovable’s learning programs — from onboarding to advanced enablement. This role combines content strategy, instructional design, and program execution. You’ll create scalable education frameworks that help every customer — from early adopters to global enterprises — succeed on Lovable.

Job Responsibility

  • Program Design: Develop and execute structured learning programs that guide customers from first login to advanced use cases
  • Content Design and Development: Create and manage a portfolio of tutorials, videos, guides, and certification paths that evolve with the product
  • Training Delivery: Lead live and virtual sessions for new customers and enterprise rollouts
  • enable internal teams to deliver these independently
  • Cross-Functional Enablement: Partner with CS, Product, and Marketing to align education initiatives with product releases, adoption goals, and customer milestones
  • Measurement & Optimization: Define metrics for activation, usage, and retention
  • analyze program impact and iterate quickly
  • Knowledge Infrastructure: Establish and maintain Lovable’s customer knowledge base, learning hub, and course catalog

Requirements

  • 5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company
  • Know how to translate technical concepts into clear, actionable learning experiences
  • Are highly organized and skilled at building systems that scale — not one-off sessions
  • Are data-driven and can measure learning impact against business outcomes
  • Thrive in a fast-moving environment and can balance strategy with hands-on creation
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