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Robert Half Logo Robert Half · Finance

Customer Due Diligence Analyst

United States, San Francisco · Job Posted May 11, 2026
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Job Description

We are looking for a Customer Due Diligence Analyst to join a fintech organization in a Long-term Contract position supporting onboarding and risk review activities. Based in San Francisco, California, this opportunity is well suited for someone who can assess customer information, maintain compliance standards, and help create a seamless onboarding experience. The role calls for strong judgment, comfort working independently, and the ability to manage priorities in a fast-moving regulated environment.

Job Responsibility

  • Conduct due diligence assessments for prospective and existing customers to support compliant onboarding decisions
  • Evaluate customer records and submitted documentation to confirm accuracy, completeness, and adherence to internal standards
  • Assist with identity verification and related review workflows tied to customer risk evaluation
  • Investigate inconsistencies, unusual findings, or missing information and elevate concerns when further review is needed
  • Work closely with cross-functional partners to keep onboarding activities efficient and aligned with compliance expectations
  • Maintain clear and organized case documentation to support audit readiness and operational transparency
  • Contribute to process improvement efforts by identifying opportunities to strengthen review quality and turnaround times

Requirements

  • At least 3 years of experience in customer due diligence, KYC, onboarding, or a comparable risk-focused function
  • Background working within fintech, financial services, or another regulated industry is preferred
  • Strong analytical ability with a high level of accuracy when reviewing customer information and risk indicators
  • Demonstrated knowledge of due diligence practices and risk management principles
  • Ability to work independently in a remote or distributed environment while managing competing priorities
  • Familiarity with customer transactions, digital customer journeys, and documentation review expectations is a plus
  • Strong communication skills and the ability to learn new tools and procedures quickly

Nice to have

Familiarity with customer transactions, digital customer journeys, and documentation review expectations is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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