Customer Dispatch Advisor Job at 360 Resourcing Solutions (Abingdon)

Luxury Customer Service Advisor- Fashion

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Customer Operations Manager - French

The Customer Operations Manager is responsible for customer-facing licensing sol...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Fluency in French, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking
Bachelor's degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
Experience in contract, order and pipeline management, and billing execution, ensuring financial accuracy, compliance, and risk management, with demonstrated capabilities in customer service, stakeholder engagement, process optimization, and operational excellence
On site presence minimum 3 days/week

Job Responsibility

Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience
Project or program management experience.

Job Responsibility

Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English
This role requires proficiency in written, reading, and conversational Portuguese as all business operations as well as customer communications are conducted in Portuguese

Job Responsibility

Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Spg call center team member

Within the family there is a range of technical and managerial customer on-site ...

Location

United States , San Antonio

Salary:

92600.00 - 213500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

US Citizenship required
Clearance required: TS/SCI with Full Scope Poly
Bachelor's degree preferred or Associate degree holder (technical field) with 1-3 years working experience in related fields desired
Working knowledge of Level 1 (L1) IT support processes, including incident management, ticket triage, categorization, prioritization, and escalation
Familiarity with IT service management (ITSM) platforms such as ServiceNow, Jira, and Salesforce for ticket creation, tracking, and reporting
Basic understanding of IT hardware and network fundamentals (LAN/WAN, VPN, DNS, TCP/IP, firewalls, connectivity troubleshooting)
Ability to operate within and follow strict protocols in air-gapped and secure network environments
Experience monitoring alerts across multiple systems, dashboards, email queues, phone lines, and chat platforms simultaneously
Strong attention to detail with the ability to accurately document technical information and customer interactions
Ability to follow established Standard Operating Procedures (SOPs) and escalation matrices

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs

Fulltime

Client Success Advisor

The Client Success team acts as the first point of contact for client’s wanting ...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector best practices and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure the smooth flow of support tickets
Manage and escalate complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details / updates
Engage regularly with clients to address ongoing concerns, provide value and build trust
Maintain consistent client communication
Observe performance of the team and give detailed statistical feedback
Use data to measure productivity and goal achievement
Use data to inform planning

Fulltime

Admin Officer

MOJ - Admin Officer. Brook Street in partnership with Ministry of Justice has a ...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Basic DBS clearance
Must not have spent 6 months or longer outside of the UK in the last 5 years (to avoid additional overseas police check)
Meet all essential criteria for the vacancy

Job Responsibility

Delivered customer service via phone, email, and in person
Prepared and organised court files and legal documents
Maintained accurate records and performed data entry
Liaised with legal advisors and external agencies
Handled enquiries and supported court users
Checked and verified documents for accuracy and compliance
Managed correspondence, including post and document dispatch
Organised meetings, agendas, and administrative tasks

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Customer Operations Manager

The Customer Operations Manager is responsible for customer-facing licensing sol...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management
Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence
Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers
Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
On site presence minimum 3 days/week.

Job Responsibility

Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

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Customer Dispatch Advisor

Job Description

Job Responsibility

Requirements

What we offer

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