Customer Dispatch Advisor Job at 360 Resourcing Solutions (Abingdon)

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Parttime

Luxury Customer Service Advisor- Fashion

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

New

Customer Operations Manager

The Customer Operations Manager is responsible for customer-facing licensing sol...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management
Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence
Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers
Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
On site presence minimum 3 days/week.

Job Responsibility

Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Service Shop Dispatcher

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive re...

Location

United States , Danvers

Salary:

4333.00 - 9166.00 USD / Month

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Experience in operations, scheduling, or workflow management preferred
exposure to process improvement or manufacturing principles is a plus
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning
Previous automotive service experience is a plus but not required

Job Responsibility

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
Documentation: Maintain accurate records of work assignments, job status, and completion times
Customer Focus: Support the service team in delivering timely and high-quality service to customers

Fulltime

Vetco Veterinary Clinic Advisor

Create a healthier, brighter future for pets, pet parents and people. As a Vetco...

Location

United States , Corvallis

Salary:

Not provided

Petco Animal Supplies Stores, Inc

Expiration Date

Until further notice

Requirements

Must love dogs and cats and people
Team player who thrives on supporting the team
Ability to make good recommendations to clients and provide exceptional customer service
Eager to learn
Ability to work in changing environments, traveling throughout our Market
Responsible and accountable individuals
A can-do attitude

Job Responsibility

Meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day
At the clinics, greet the pet parents and recommend the services that will best protect their pets
Assist the Veterinarian so the services can be administered
Thank the pet parent for protecting their pet with Vetco

What we offer

Training provided
Health and financial benefits
401K
Incentives
PTO
Highly supportive work environment with outstanding flexibility, work-life balance and growth opportunities

Parttime

Billing Specialist

We are seeking a Billing Specialist to join our team in Dallas, Texas. In this r...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Accounting Software Systems is necessary
Must have 3E, Elite or Aderant system experience
Must have 5+ years of legal billing experience
Must be adept at Computerized Billing
Familiarity with EHR SYSTEM is desirable
Proficiency in Epic Software will be advantageous
Knowledge of About Time is a plus
Must be proficient in various Accounting Functions
Experience in handling Accounts Payable (AP) is necessary
Familiarity with Accounts Receivable (AR) is required

Job Responsibility

Accurately process customer credit applications and maintain precise records
Oversee the firm's billing process, ensuring all action items are handled efficiently
Review and manage working capital lock-up days, taking swift action when necessary
Scrutinize final invoices before dispatching to partners for approval
Provide training and technical support for financial systems
Assist in the matter inception process, ensuring agreed billing rates are accurate for new instructions
Monitor client money balances and ensure funds are applied or refunded promptly
Act as a trusted business advisor to partners and other fee earners, providing support materials for meetings
Review unbilled disbursements balances monthly and oversee the processing of write-offs
Maintain diligent file records for all billing, collections, and client money related backup materials

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Dispatch Advisor

360 Resourcing Solutions

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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