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Customer Dispatch Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Abingdon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25000.00 - 26000.00 GBP / Year
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Job Description:

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Job Responsibility:

  • learn about how we install our customers on our fibre network
  • become a first-class scheduler, dispatcher, and problem solver
  • build relationships with our external contractors that supply engineers who install and fix our Fibre Network
  • look into and resolve installation issues/failures
  • providing customers with updates and assisting in planned resolutions
  • reviewing backlogs and analysing and cleansing old data to help and support cases
  • provision of technical specs, drawings, etc to engineers
  • collating info and data for reports
  • spotting and feeding trends to managers to help improve how we do things

Requirements:

  • well organised
  • can prioritise
  • can build good working relationships with internal and external colleagues and stakeholders
  • can react, prioritise, and respond to incidents in a calm positive manner
What we offer:
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online training and development content via our Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events

Additional Information:

Job Posted:
January 06, 2026

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