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As a Customer Development Representative (CDR) Team Leader, you will lead a team responsible for driving territory sales growth and delivering exceptional customer experiences. This role owns team performance against sales volume goals by coaching, developing, and holding representatives accountable to activity, pipeline health, and results. You’ll play a critical role in strengthening sales execution, building effective processes, and developing talent—ensuring your team not only meets expectations but consistently grows the business.
Job Responsibility:
Own team performance against territory sales volume goals, identifying opportunities to drive growth and close gaps
Coach and develop CDRs on sales strategy, pipeline management, and execution of defined sales processes
Hold team members accountable to activity metrics, follow-up expectations, and sales results through regular 1:1s and performance reviews
Train, motivate, and lead the team to consistently execute sales processes that drive business growth
Monitor and evaluate performance using Salesforce and other tools to ensure effectiveness and consistency
Lead sales conversations with both customers and team members, providing real-time coaching and feedback
Partner with customers to understand business needs and identify opportunities for expansion
Support and execute sales growth strategies for Tier III customers
Guide day-to-day problem solving to deliver an above-and-beyond customer experience
Drive continuous improvement, applying lean thinking to enhance processes, eliminate waste, and improve results
Requirements:
Bachelor’s Degree or equivalent Dot experience
Ability to lead and influence others in a team environment
Strong coaching skills with a focus on developing people and driving performance
Demonstrated ability to hold others accountable to goals and expectations
Excellent written and verbal communication skills
Strong organization and prioritization skills
Nice to have:
Previous sales experience or experience leading in a sales-driven environment
Salesforce experience
Sandler sales training
What we offer:
Competitive compensation package, including bonuses for successful performance
Extensive benefits including medical, dental, 401k, and profit-sharing