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Unilever Logo Unilever · Sales

Customer Development Operations & Performance Manager

Ghana, Greater Accra Region · Job Posted March 13, 2026
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Job Description

Join a purpose‑driven, market‑leading multinational and shape the future of customer development in Ghana. If you thrive in a fast‑paced environment and enjoy turning data into action, this opportunity is for you! As the CD Operations and Performance Manager you will play a pivotal role in

Job Responsibility

  • Driving main Customer Development projects
  • Ensure adequate support for Field teams
  • Owns Order 2 Cash process, CD procedures and reporting harmonisation
  • Drive Route to Market Excellence: Perfect store: compliance and measurement, enrolment, POS incentives monitoring
  • Better Served: monitor and improve sales force productivity
  • More stores: coverage expansion management and follow up
  • Implement adequate scorecards/trackers and other supporting tools to monitor sales force performances (working capital, sales, promotions, Initiatives.)
  • Lead audit process/actions for CD governance, PS and sales data integrity compliance
  • Sales incentives packages: Regular review and design to update to link to CD projects/priorities
  • Bring CD best practices from other clusters and implement/adapt to country
  • Lead of customer credit management policy implementation for Key Customers (Modern trade and Distributors).
  • TTS management: Monthly calculation and payments, road maps preparation and follow up as per business saving targets.
  • Pricing management: channel conflict management, competition benchmark, promotional pricing
  • CD Reports & Analytics: Lead development, implementation and optimization in the use of adequate technology/tools: Lever Edge/Boost/Shelf-Watch/Power BI/ SAP BW
  • Provide adequate support for Field teams and to external customers “helpdesk”

Requirements

  • Degree in Business Administration or a related field
  • 3 to 4 years’ experience Customer Development and Business Partnering
  • Technical fluency in Excel, SAP
  • English fluency
  • Care deeply: caring deeply about how consumers experience our brands every day, everywhere
  • about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
  • Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
  • Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.
  • Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.
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