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Customer Development Manager

Australia, Brisbane Airport · Job Posted January 05, 2026
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Job Description

Showcase your love for all things automotive & your sales skills, by providing exceptional sales & service experiences for our trade customers. Customer Development Managers (CDMs) report to a Channel Manager, and work closely alongside NAPA Branch Managers to build successful business relationships with target customers within their territory. With a sales focus, they work to proactively find solutions to customer problems and are responsible for the sales and gross margin performance of their territory.

Job Responsibility

  • Solve customer problems through consultation, relationship building, and understanding customer needs
  • Responsibility for sales and gross margin performance of your territory
  • Attend and participate in sales meetings, trade shows and training sessions
  • Achieve sales budgets
  • Developing new business (business development and account management)
  • Foster and drive a culture of safety by putting safety first, ensuring that we all make it safe & make it home
  • Safe driving behaviours

Requirements

  • An engaging, strong communicator, with sound negotiating skills
  • Solutions and service focussed
  • Track record in account management or business development
  • Thrive in a KPI driven environment
  • Sales and/or customer management experience (automotive industry preferred)
  • Ability to liaise and build relationships with customers and company stakeholders
  • Experience using CRM systems
  • A valid Australian driver's licence
  • A passion for all things automotive

What we offer

  • Competitive salary + generous incentives for outstanding performance
  • Tools of Trade including late model vehicle, mobile phone & laptop
  • Sales & Product training
  • Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
  • Tailored ‘Napa Know How’ career opportunities linked to your personal development plan
  • A company-funded, professional uniform
  • Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
  • We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity
  • Parental leave top-up allowance
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation

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