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Support the CD Academy in building a future fit Customer Development organization by designing, deploying, and tracking capability programs for all CD teams. Enable consistent learning, onboarding, and upskilling across General Trade, Modern Trade, and extended distributor team, if needed
Job Responsibility:
Work with Sales Directors, Channel/Category leaders, and business partners to identify skill gaps and capability needs
Define job skill profiles, assess gaps, and propose development plans aligned with CD priorities
Customize training programs for different CD functions (CBD, CSP, GT, MT)
Develop and implement training courses, workshops, and induction programs for new joiners
Facilitate CD workshops (local/regional) and coordinate external/internal trainers
Build and maintain high quality training materials
Collaborate with HRBP on competency development frameworks
Manage schedules, logistics, communication, and learning experience for all CD training activities
Monitor training impact, gather feedback, and implement improvements for future programs
Track capability KPIs, skill progress, and program effectiveness
Connect with Global CD Academy to adopt best practices and bring relevant programs to Thailand
Requirements:
Bachelor's degree in Business, Marketing, Education, or a related field
Experience in Customer Development, capability building, sales, or training roles preferred
Experience in FMCG, coaching, or competency based learning is a plus
Passion for people development and capability building
Strong communication, facilitation, and presentation skills
Ability to analyze skill gaps, structure capability frameworks, and design training content
Collaboration mindset with ability to work across CD, HR, CSP, and field teams
Project management and organizational skills
Nice to have:
Experience in FMCG, coaching, or competency based learning is a plus