Customer Design Lead

As Customer Design Lead, you’ll bring our customer care strategy to life—shaping meaningful, end‑to‑end experiences that make a real difference for our customers and our business. You’ll design date‑driven journeys that are scalable, commercially grounded, and built around genuine customer needs, working collaboratively across teams to embed design thinking and ensure the customer voice is central to every decision. As our customer care strategy evolves, you’ll play a pivotal role in transforming the build function into a continuous, always‑on capability, harnessing AI and emerging technologies. You will help create intelligent, adaptive, and future‑ready experiences that continually learn, improve, and set new standards for customer care.