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Customer Demand Planner

United Kingdom, Harrogate · Job Posted June 15, 2026
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Job Description

An opportunity has arisen in our Customer Demand Team, and we are looking for a Customer Demand Planner to join us for 12 months, at Taylors of Harrogate at our Plumpton Park site. As a Customer Demand Planner, you will be responsible for maintaining an accurate forecast, building strong relationships with our retail partners, driving forecast accuracy, and ensuring stock availability in line with both customer and Taylors KPIs. You’ll lead customer review meetings, support new product development and contribute to process improvements across our supply chain.

Job Responsibility

  • Manage a portfolio of UK and/or international customers
  • Maintain and update base forecasts with clear assumptions and collaborate with Account Managers on promotional uplifts
  • Deliver against inbound and stock KPIs, identifying and resolving performance gaps through collaboration
  • Lead weekly demand and production planning meetings to align forecasts, stock, and production
  • Represent the Customer Demand team in NPD and range review project meetings
  • Support process mapping for customer supply chain activities
  • Contribute to the development and optimisation of forecasting systems

Requirements

  • Highly analytical, numerate, and confident using Excel and ERP systems
  • Can build strong relationships and work collaboratively across teams
  • Is organized, proactive, and able to manage multiple priorities
  • Has strong communication skills and a problem-solving mindset
  • Ideally has proven experience in demand planning/supply chain or transferrable skills within an FMCG environment (however this is not a requirement to apply)

Nice to have

Proven experience in demand planning/supply chain or transferrable skills within an FMCG environment

What we offer

  • Free meals, drinks and snacks while at work
  • Discretionary quarterly profit-share bonus
  • Holiday allowance with the option to buy and sell additional days
  • Company-wide employee discounts
  • Access to our health cash plan
  • Wellbeing support
  • Company funded counselling
  • Enrolment in the company pension
  • Range of development opportunities

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