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Customer Delivery Team Leader

https://www.ikea.com Logo

IKEA

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Location:
United Kingdom , Sheffield

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

31000.00 GBP / Year
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Job Description:

We at IKEA Sheffield are looking to welcome a Customer Delivery Team Leader to join our amazing Fulfilment Team. We’re looking for someone who thrives in a fast‑paced logistics environment, inspires teams to deliver outstanding results, and brings a sharp, solutions‑focused mindset to every challenge. If you’re driven, people‑centred, and eager to make a real impact, this role has everything you need to shine.

Job Responsibility:

  • Drive high‑quality, efficient Last Mile operations by effectively planning staffing, shifts, equipment, and delivery routes to ensure daily targets are consistently achieved
  • Support team to deliver an excellent customer service experience
  • Work with team to take action to prevent and reduce damages
  • Responsible for customer complaints, vehicle related accidents - completing root cause analysis, any necessary escalations, creating and implementing action plans to grow and improve the service
  • Lead team to ensure all vehicle and compliance checks are carried out
  • Responsible for the regular servicing and maintenance of vehicles, ensuring fleet checks are completed and all reported issues are dealt with efficiently
  • Work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, relevant vehicle checks and legislation and the working environment

Requirements:

  • Enjoy leading, supporting, coaching and mentoring a team
  • Passionate about people and delivering high‑quality customer service
  • Ability to deliver goals and targets by leading a team effectively
  • Ability to analyse data and turn findings into tangible actions to achieve results based on business goals
  • Lead by example, supporting team and wider business as required
  • Good IT literacy and comfortable learning and working with new systems
  • Ability to implement structural way of working within the area of responsibility
  • Held a clean Full UK Drivers License for a minimum of 24 months
  • At least 12 months experience leading a team of at least 10 people in a Transportation role
  • Experience working within a Logistics environment
  • Experience planning for succession thorough regular performance evaluations, coaching, and mentoring
  • Experience in resolving customer issues and complaints
  • Experience managing budgets and working with profits and losses
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay
  • Enhanced statutory pension contributions
  • Interest free loans
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
  • Given Day - Additional days’ paid leave to take at any point during the year

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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