Customer Delivery Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Poland, Wroclaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Delivery Specialist role at Hewlett Packard Enterprise involves preparing leasing documents, managing sales and service forecasts, collaborating with customers and suppliers, and ensuring compliance with legal and business requirements. It requires relationship management skills, excellent communication, and the ability to work effectively in a hybrid environment.

Job Responsibility:

prepare leasing documents accordingly to HPEFS policies and customer specific
manage sales and service excellence forecast for regular business with existing customers, supports sales in new business acquisitions
contact customers on regular basis in order to ensure smooth cooperation
ensure proper contracts data reflection in the systems
cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
proactively work with customers, answer their questions, provide requested data
engage with appropriated teams internally for complex customer queries, take ownership for solutions
coordinate/monitor operational issues and propose solution to the team
ensure that solutions offered to the customer is compliant with legal, finance, pricing, PM requirements
support the deployment of new business tools which enhance the operational excellence and profitability of business
respond to, monitor and track ad hoc internal and external requests
identify areas of improvement and possible standardization for various business cases
monitor process associates daily performance and ensure accuracy and timeliness in processing
help analyze variations in the ICP metrics to improve targets accomplishment
support and engage with SE team in achieving ICP targets
collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies

Requirements:

Relationship management skills
excellent communication skills and ability to build trust and confidence with customers
ability to work effectively with remote teams
ability to work on own initiative and with team
excellent interpersonal skills
excellent attention to details
problem solving skills with clear understanding ownership concept
experience of Excel and MS Word PC and core system skills
mature personality with positive approach to changes
ability to work in changeable business environment with time pressure
strong awareness of business risks
good business acumen and escalation judgment
ability to prioritize and multi-task
ability to track and complete lease management activities

Nice to have:

business growth
creativity
data analysis management
customer relationship management (CRM)
managing ambiguity

What we offer:

health and wellbeing
personal and professional development
unconditional inclusion

Additional Information:

Job Posted:
October 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Delivery Specialist