Customer Delivery Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Poland, Wroclaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves managing leasing documents, optimizing business operations, collaborating with customers, analyzing metrics, and addressing problems in a dynamic business environment.

Job Responsibility:

Prepare leasing documents accordingly to HPEFS policies and customer specific
Manage Sales and Service Excellence forecast for regular business with existing customers
supports Sales in new business acquisitions
Contact customers on regular basis in order to ensure smooth cooperation
Ensure proper contracts data reflection in the systems
Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
Proactively work with customers, answer their questions, provide requested data
Engage with appropriated teams internally for complex customer queries
take ownership for solutions
Coordinate/monitor operational issues and propose solution to the team
Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)
Respond to, monitor & track Ad hoc internal & External requests
Identify areas of improvement and possible standardization for various business cases
Monitor process associates daily performance and ensure accuracy and timeliness in processing
Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment
Support and engage with SE team in achieving ICP targets
Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies

Requirements:

Relationship management skills
Excellent communication skills and ability to build trust and confident with customers
Ability to work effectively with remote teams
Ability to work on own initiative and with team
Excellent interpersonal skills
Excellent attention to details
Problem solving skills with clear understanding ownership concept
Experience of Excel and MS word PC and core system skills
Mature personality with positive approach to changes
Ability to work in changeable business environment with time pressure
Strong awareness of business risks
Good business acumen & escalation judgment
Ability to prioritize and multi-task
Ability to track and complete lease management activities
Previous HPEFS experience is a plus

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Delivery Specialist