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Customer Delivery Specialist - Graduate

Malaysia, Kuala Lumpur · Job Posted June 04, 2026
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Job Description

Collaborates with internal and external stakeholders to research, elicit, analyse, validate, and document business requirements, ensuring they accurately reflect true business needs and represent all stakeholders. Translates business needs into system/application requirements and project components to determine effective solutions. Supports team members in developing functional requirements for tool development. Proactively manages requirement changes and identifies risks for clients, while effectively managing client expectations. Applies industry and IT expertise to support proposals, feasibility studies, implementations, and new business development initiatives.

Job Responsibility

  • Prepares financing contracts accordingly to HPEFS policies and customer specific
  • Manages Sales and Customer Delivery forecast for regular business with existing customers
  • supports Sales in new business acquisitions
  • Liaise customers on regular basis to ensure smooth cooperation
  • Ensures proper contracts data reflection in the systems
  • Cooperates with suppliers to ensure proper and timely invoicing, monitors supplier payments TAT
  • Proactively work with customers, answer their questions, provide requested data
  • Engage with appropriated teams internally for complex customer queries
  • take ownership for solutions
  • Coordinate/monitor operational issues and propose solution to the team
  • Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
  • Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)

Requirements

  • Fresh graduates or individuals with at least one year of work experience
  • Proficiency in Microsoft word and Excel will be considered

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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