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Vodafone Logo Vodafone · IT - Administration

Customer Delivery Senior Project Manager

India, Pune · Job Posted March 24, 2026
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Job Description

We are seeking a highly skilled Customer Delivery Senior Project Manager to lead complex, large-scale customer programmes across multiple domains for enterprise clients. The individual will be responsible for managing delivery teams, driving governance, shaping operational plans, and ensuring that projects meet stringent standards of time, cost, and quality. This role combines leadership, commercial awareness, customer engagement, and programme governance to ensure seamless delivery of transformative initiatives.

Job Responsibility

  • Lead end-to-end delivery of major customer-facing programmes, ensuring alignment with business goals and customer expectations
  • Define governance controls, ensuring compliance with corporate, customer, and local standards
  • Translate complex and ambiguous customer requirements into executable operational plans
  • Drive stakeholder alignment, including executive-level presentations and steering board engagements
  • Lead negotiations during contract discussions with customers and partner suppliers
  • Manage risk, change, dependencies, and resource planning across all programme phases
  • Ensure adherence to Vodafone’s best practice methodologies, contributing to continuous process improvement
  • Support pre-sales activities by structuring delivery requirements and contributing to competitive pricing
  • Oversee acceptance into live service, ensuring seamless transition with minimal operational impact
  • Provide robust reporting, financial tracking, benefits realisation, and assurance throughout the programme lifecycle

Requirements

  • Over 5 years’ experience managing complex, large-scale ICT projects or programmes
  • Strong leadership capabilities with experience building and guiding high-performing cross-functional teams
  • Skilled in stakeholder management with the ability to influence senior-level partners
  • Effective communicator, confident in presenting to executive audiences
  • Experienced in budget management, forecasting, and financial controls
  • Skilled in business case evaluation and benefits realisation
  • Knowledgeable in telecommunications environments and end-to-end delivery processes
  • Qualified with PRINCE2 Practitioner or PMP and MSP Foundation certifications
  • Adept at working in dynamic, evolving environments with cross-functional collaboration capabilities

What we offer

  • Opportunity to lead high-impact, high-value programmes for global enterprise customers
  • Exposure to cross-functional global teams and senior leadership stakeholders
  • Experience working on large-scale transformation and transition programmes
  • Development of commercial, contractual, and strategic delivery skills
  • Ability to influence organisational methodologies and delivery frameworks
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