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Vodafone Logo Vodafone · IT - Software Development

Customer Delivery Programme Manager

Egypt, Giza · Job Posted June 09, 2026
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Job Description

We are seeking a highly experienced Customer Programme Manager to lead large-scale, customer-facing projects and programmes across multiple domains for our enterprise clients. This role involves managing complex, multi-party teams, driving delivery excellence, and ensuring alignment with time, cost, and quality standards. The individual will oversee governance, risk management, resource planning, and financial control, while engaging senior stakeholders and supporting pre-sales activities.

Job Responsibility

  • Define and communicate the high-level vision and desired future state for the programme
  • Create detailed programme plans, including resource requirements, interdependencies, and critical paths
  • Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes
  • Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle
  • Build and lead high-performing cross-functional teams
  • Clarify skills requirements and manage recruitment and development during engagement
  • Act as a coach and mentor, fostering collaboration and motivation
  • Influence relationships with internal and external stakeholders and support effective business change
  • Apply quality assurance standards across all work streams
  • Implement robust reporting mechanisms for budget, timelines, and KPIs
  • Maintain accurate financial and project documentation, including lessons learned and closure reports
  • Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts
  • Align outcomes with benefits realisation plans and manage scope changes effectively
  • Maintain business cases and ensure ongoing viability of projects/programmes
  • Forecast and report on budgets and expenditure accurately

Requirements

  • Over 7 years of experience managing major programmes within the ICT industry
  • Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels
  • Proven ability to manage multiple complex projects concurrently
  • Excellent interpersonal and communication skills, including confident presentations at executive level
  • Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation
  • Experience in programme and project budget management, financial accounting, and telecommunications environments
  • Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities

What we offer

  • Opportunity to lead high-impact programmes for global enterprise customers
  • Exposure to senior stakeholders and strategic decision-making
  • Work in a collaborative, innovative environment with cutting-edge technologies
  • Professional growth through challenging projects and leadership responsibilities
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