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We are seeking a highly experienced Customer Programme Manager to lead large-scale, customer-facing projects and programmes across multiple domains for our enterprise clients. This role involves managing complex, multi-party teams, driving delivery excellence, and ensuring alignment with time, cost, and quality standards. The individual will oversee governance, risk management, resource planning, and financial control, while engaging senior stakeholders and supporting pre-sales activities.
Job Responsibility:
Define and communicate the high-level vision and desired future state for the programme
Create detailed programme plans, including resource requirements, interdependencies, and critical paths
Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes
Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle
Build and lead high-performing cross-functional teams
Clarify skills requirements and manage recruitment and development during engagement
Act as a coach and mentor, fostering collaboration and motivation
Influence relationships with internal and external stakeholders and support effective business change
Apply quality assurance standards across all work streams
Implement robust reporting mechanisms for budget, timelines, and KPIs
Maintain accurate financial and project documentation, including lessons learned and closure reports
Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts
Align outcomes with benefits realisation plans and manage scope changes effectively
Maintain business cases and ensure ongoing viability of projects/programmes
Forecast and report on budgets and expenditure accurately
Requirements:
Over 7 years of experience managing major programmes within the ICT industry
Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels
Proven ability to manage multiple complex projects concurrently
Excellent interpersonal and communication skills, including confident presentations at executive level
Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation
Experience in programme and project budget management, financial accounting, and telecommunications environments
Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities
What we offer:
Opportunity to lead high-impact programmes for global enterprise customers
Exposure to senior stakeholders and strategic decision-making
Work in a collaborative, innovative environment with cutting-edge technologies
Professional growth through challenging projects and leadership responsibilities