Customer Delivery Manager Job at The Sofa Delivery Company (Edinburgh)

Technical Project Manager - Customer Delivery

We are looking for a Technical Project Manager - Customer Delivery who will lead...

Location

Germany; Spain , Berlin; Barcelona

Salary:

Not provided

Deepset GmbH

Expiration Date

Until further notice

Requirements

4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred)
Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration
Excellent communication and stakeholder management skills with both technical and non-technical audiences
Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships
Highly organised, detail-oriented, and able to manage multiple projects simultaneously
Problem-solver with strong conflict-resolution and risk-management abilities
Highly organised, proactive, and comfortable owning outcomes with minimal oversight
Customer-first mindset, focused on driving value and successful outcomes
Experience in creating, documenting, and iterating on processes to drive operational excellence

Job Responsibility

Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments
Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions
Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience
Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions
Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders
Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function
Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems

Customer Delivery Manager

This position oversees the successful delivery of consulting services by coordin...

Location

United States

Salary:

Not provided

InCentrik

Expiration Date

Until further notice

Requirements

Proficient with AVEVA PI System or similar industrial data historians
Working knowledge of Industrial networking topology, protocols and infrastructure
Working knowledge of SCADA (Supervisory Control and Data Acquisition) and control systems
Effective communication and collaboration skills for working with multidisciplinary teams, both technical and non-technical
Proven proficiency in technical writing & report generation
Service contract document review and comprehension
Project estimation/scoping, proposal development and competitive bid package development
Ability to facilitate interactive design and functional specification sessions
Ability to resolve complex software system issues
Excellent organizational skills and attention to detail

Job Responsibility

Provides scoping, scheduling, and project planning for engineering studies, upgrades of existing systems, implementation of new historians with associated application development, and other related system integrations
Plans, schedules and monitors multiple projects simultaneously while ensuring quality, accuracy and proper resource allocation across the entire engineering effort and external partners
Outlines the tasks involved with projects and delegates accordingly
Conducts cost analysis, estimating expected costs for projects
Creates project estimates and once approved, adheres to project budget
Identifies and mitigates potential risks associated with resources that could impact project timelines or deliverables
As the primary customer contact, it ensures that all project aspects are properly planned, communicated and executed by internal and external resources
Acts as a liaison between the company, customers and vendors
In collaboration with the sales team, promotes and recommends new projects, programs, services and systems to customers
Provides mentorship, training, and establishes internal standard operations procedures (SOPs) and best practices for internal staff

What we offer

Medical, Dental, Vision, Disability, Life and AD&D insurance
401k contribution of 3% of your base salary, regardless of if your contribution (immediately vested)
Paid time off, paid holidays, floating holiday, paid birthday and paid parental leave
Monthly, flexible work reimbursement for costs associated with mobile and/or internet costs
One-time stipend for the costs associated with establishing a home office
Bi-weekly, individual, performance based variable incentive

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Bachelor's degree or equivalent experience required
7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
Strong stakeholder management and executive communication skills
Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
Strong passion for customer experience

Job Responsibility

Lead overall country post sales delivery services
actively engage Sales and Business leaders to drive quality of services and support business growth
customer facing to lead team in senior management engagement to develop relationship with key accounts
own executive-level communications with customers
directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
meet key operations KPI in customer satisfaction while driving delivery efficiency
collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations

What we offer

Health and wellbeing supports
personal and professional development programs
unconditional inclusion and a supportive working environment

Fulltime

Account Delivery Manager with French

Account Delivery Manager is a direct client contact position responsible for lea...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University Degree or equivalent combination of education and experience
3-8 years relevant business experience
Fluent in French language (C2)
Multi cultural and x-country experience desired ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Ability to prepare clear, concise and persuasive communications for multiple audiences
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Leadership ability to build & manage a cross cultural, cross tower & cross business team

Job Responsibility

Develops and nurtures senior mgmt relationships with the customer
Owns customer operational relationship
Understands customer at local, country, region & WW level to analyze delivery requirements
Develops strategies and processes with the customer
Principle contact for operational & tactical issues
Owns expense/cost target commitments for all service delivery requirements
Hires, leads and provides managerial & technical expertise to cross functional team
Develops & leads AST & all delivery organizations
Develops & manages account service delivery plan
Consults in presales & change order negotiations

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Principal Enterprise Delivery Manager

The Principal Enterprise Delivery Manager is responsible for ushering Atlassian’...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive experience with enterprise-scale cloud and hybrid infrastructures, architecture design, large-scale migrations, and technology management
Proven track record in ensuring delivery excellence and maintaining high data quality standards
Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions
Capability to serve as a technical lead, providing guidance on customer deliverables and architecture to peer architects
Skilled in communicating and negotiating effectively with senior-level decision-makers and c-suite executives
Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement
Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers
Bachelor’s or advanced degree in engineering, computer science, or equivalent work experience

Job Responsibility

Customer Engagement: Identify technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders
Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios
Technical Guidance: Provide deployment guidance and best practices. Design migration and upgrade plans, address hesitancies, and secure customer commitment
Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan
Project Delivery: Manage high-risk projects, ensuring successful outcomes. Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals
Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives. Enhance collaboration and drive process improvements with cross-functional teams
Steering Committee Leadership: Lead meetings and plan reviews to guide project direction. Maintain communication with stakeholders to advocate for the team and meet customer objectives
Risk Management: Oversee high-risk migration projects, align project plans with goals, identify potential risks, and implement mitigation plans
Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams
Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Delivery Manager

The international IT сompany Andersen invites a Delivery Manager to join our dyn...

Location

Salary:

Not provided

Andersen

Expiration Date

Until further notice

Requirements

Experience of IT project management for 5+ years (planning, scheduling, project communication, problem solving, change and risk management)
Experience as a Delivery Manager for 2+ years
Solid understanding of project management including various methodologies and tools
Experience of managing projects under various Agile contracts and Fix Price
Good technical knowledge (previous work as a developer is a big plus)
Experience in different domains (fintech or healthcare)
Practical knowledge of Agile, software product development life cycle model (SDLC)
Excellent planning skills and ability to quickly switch between projects without losing focus
Excellent leadership, communication, negotiation and client relationship management skills
Knowledge of all requirements elicitation techniques, experience in requirements management

Job Responsibility

Managing a pipeline of projects
Managing timelines, risks and business expectations of the customer
Ensuring efficiency of delivery processes, including project optimization and profitability management
Planning, control and allocation of project budgets
Close communication with internal/external project stakeholders
Forecasting the project's growth and decline
Constant monitoring and improvement of team performance metrics
Performing RFP analysis
Preparing an evaluation of the proposed solution
Preparing a commercial proposal for the client (including presentation)

What we offer

Mentoring and adaptation systems for new employees
Transparent performance review and assessment systems
Access to the best educational platforms, seminars, and practices
Huge knowledge base and established a robust resource management institution
Stable and competitive salary
Extensive benefits package

Customer Delivery Specialist

The Customer Delivery Specialist role at Hewlett Packard Enterprise involves pre...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Relationship management skills
excellent communication skills and ability to build trust and confidence with customers
ability to work effectively with remote teams
ability to work on own initiative and with team
excellent interpersonal skills
excellent attention to details
problem solving skills with clear understanding ownership concept
experience of Excel and MS Word PC and core system skills
mature personality with positive approach to changes
ability to work in changeable business environment with time pressure

Job Responsibility

prepare leasing documents accordingly to HPEFS policies and customer specific
manage sales and service excellence forecast for regular business with existing customers, supports sales in new business acquisitions
contact customers on regular basis in order to ensure smooth cooperation
ensure proper contracts data reflection in the systems
cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
proactively work with customers, answer their questions, provide requested data
engage with appropriated teams internally for complex customer queries, take ownership for solutions
coordinate/monitor operational issues and propose solution to the team
ensure that solutions offered to the customer is compliant with legal, finance, pricing, PM requirements
support the deployment of new business tools which enhance the operational excellence and profitability of business

What we offer

health and wellbeing
personal and professional development
unconditional inclusion

Fulltime

Customer Delivery Manager

The Sofa Delivery Company

Location:
United Kingdom , Edinburgh

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 22, 2026

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