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Stravito Logo Stravito · IT - Software Development

Customer Delivery Manager

United Kingdom; Sweden · Job Posted May 14, 2026
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Job Description

We are looking for a Customer Delivery Manager (CDM) to lead the successful delivery of enterprise SaaS implementations and other launch initiatives, ensuring customers achieve value from our platform and new features. The CDM acts as the central point of coordination across internal teams and customers, managing complex projects from contract signature through go-live.

Job Responsibility

  • Own the end-end delivery of enterprise customer implementations, from contract sign through go-live, ensuring timely delivery, and that customers adopt best practices for configuring and deploying the platform
  • Serve as the primary contact for customers during Implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our Customer Stakeholders, whether technical, operational, and executive contacts
  • Partner with our internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral
  • Maintain high standards of delivery quality and customer satisfaction
  • Collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge
  • Maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans
  • Contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks

Requirements

  • 5+ years in SaaS implementations, professional services, or customer success teams
  • Experience managing enterprise customers and complex implementations
  • Executive stakeholder management skills
  • Strong solutioning skills - able to spot issues promptly and find practical solutions
  • Comfortable applying a proactive approach to AI tooling adoption
  • Familiarity with Integration requirements, APIs, and enterprise IT environments
  • Experience collaborating and troubleshooting with technical teams
  • Ability to grasp and express the essential value of product features and their application
  • Excellent communication, collaboration and presentation skills
  • Ability to manage multiple projects simultaneously
  • Ability to thrive in start-up and remote-first environments
  • Fluency in English, both spoken and written
  • Additional European languages desirable

Nice to have

Additional European languages desirable

What we offer

  • remote-first and globally spread team
  • company events a couple of times each year
  • fun, collaborative environment
  • zero micro-management
  • competitive compensation package
  • possibility of working with cutting-edge technology (GenAI)
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