Customer Delivery Manager

• Own the end-end delivery of enterprise customer implementations, from contract sign through go-live, ensuring timely delivery, and that customers adopt best practices for configuring and deploying the platform
• Serve as the primary contact for customers during Implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our Customer Stakeholders, whether technical, operational, and executive contacts
• Partner with our internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral
• Maintain high standards of delivery quality and customer satisfaction
• Collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge
• Maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans
• Contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks

• 5+ years in SaaS implementations, professional services, or customer success teams
• Experience managing enterprise customers and complex implementations
• Executive stakeholder management skills
• Strong solutioning skills - able to spot issues promptly and find practical solutions
• Comfortable applying a proactive approach to AI tooling adoption
• Familiarity with Integration requirements, APIs, and enterprise IT environments
• Experience collaborating and troubleshooting with technical teams
• Ability to grasp and express the essential value of product features and their application
• Excellent communication, collaboration and presentation skills
• Ability to manage multiple projects simultaneously
• Ability to thrive in start-up and remote-first environments
• Fluency in English, both spoken and written
• Additional European languages desirable

Additional European languages desirable

• remote-first and globally spread team
• company events a couple of times each year
• fun, collaborative environment
• zero micro-management
• competitive compensation package
• possibility of working with cutting-edge technology (GenAI)