Customer Delivery Manager Jobs

InCentrik

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position oversees the successful delivery of consulting services by coordinating project execution, managing client relationships, and ensuring alignment of systems engineering solutions with customer goals and expectations.

Job Responsibility:

Provides scoping, scheduling, and project planning for engineering studies, upgrades of existing systems, implementation of new historians with associated application development, and other related system integrations
Plans, schedules and monitors multiple projects simultaneously while ensuring quality, accuracy and proper resource allocation across the entire engineering effort and external partners
Outlines the tasks involved with projects and delegates accordingly
Conducts cost analysis, estimating expected costs for projects
Creates project estimates and once approved, adheres to project budget
Identifies and mitigates potential risks associated with resources that could impact project timelines or deliverables
As the primary customer contact, it ensures that all project aspects are properly planned, communicated and executed by internal and external resources
Acts as a liaison between the company, customers and vendors
In collaboration with the sales team, promotes and recommends new projects, programs, services and systems to customers
Provides mentorship, training, and establishes internal standard operations procedures (SOPs) and best practices for internal staff
Trains customers on newly implemented digital systems and engineering solutions
Develops and maintains quality, long lasting customer relationships
Acts as the customers’ primary point of contact for conflict resolution and deliverables
Facilitates the implementation of IT change management process by effectively communicating updates to stakeholders
ensure changes are documented, reviewed and approved
and ensures users are properly trained on new functionalities while minimizing disruption to the project(s)
Identifies new business opportunities for existing customers that align with their strategic goals and initiatives
Provide customer relationship road mapping and strategic advising for project scope
Responsible for identifying new business opportunities
Builds and maintains client relationships
Develops sales pitches and growth strategies
Executes sales initiatives to expand a company's market reach and profitability
Leads contract negotiations with existing customers
Collaborates with sales team to achieve business goals
Installs, configures, and administers industrial data historian servers, interfaces, and visualizations
Performs engineering studies (feasibility and FEED) and system assessments
Performs server system health monitoring, and troubleshoots server system health issues ranging from small, localized problems to system-wide problems involving other related systems
Creates custom data visualization displays and reports
Collects information on systems-level project specifications, performance requirements, and known capabilities and limitations
Determines hardware system status and limitations by gathering and evaluating information based on a variety of factors, including security and reporting needs
Reviews and modifies existing systems software to improve performance, correct errors, and conform with compatibility requirements of available hardware
Develops and leads software system testing and validation procedures
compiles relevant documentation
Creates standard procedure documentation (SOPs) of integrated systems for customers
Performs other duties as required
Maintain knowledge of industry best practices and provide expertise to customers and internal business development team via vendor roadmap updates and common customer trends
Provides leadership for the entire engineering effort through knowledge in specialization and innovation so technical projects are completed on time, to specification, with accuracy and efficiency
Assigns tasks and project deliverables to engineers based on expertise, work experience and time constraints

Requirements:

Proficient with AVEVA PI System or similar industrial data historians
Working knowledge of Industrial networking topology, protocols and infrastructure
Working knowledge of SCADA (Supervisory Control and Data Acquisition) and control systems
Effective communication and collaboration skills for working with multidisciplinary teams, both technical and non-technical
Proven proficiency in technical writing & report generation
Service contract document review and comprehension
Project estimation/scoping, proposal development and competitive bid package development
Ability to facilitate interactive design and functional specification sessions
Ability to resolve complex software system issues
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Thorough understanding of technical project management best practices
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite (especially Excel) or related software
Bachelor’s degree in Computer Science, Electrical/Chemical/Mechanical Engineering, or related field
Six years’ experience working with Industrial Operation Technology, related experience or a combination of experience and equivalent education
Must have the means to apply for a Transportation Security Administration card (TWIC) within the first 30 days of employment
Must possess a valid driver’s license, reliable transportation, valid liability insurance and a clean driving record
Must be fluent in English, both verbal and written

Nice to have:

CAPM, PMP, PgMP and/or comparable project management certification is highly desirable
Any relevant AVEVA software certifications, such as CSI AVEVA PI Installation, are ideal
Cisco or networking related certifications are a bonus
Experience with virtualization and containerization (e.g., VMware, Virtual Box)

What we offer:

Medical, Dental, Vision, Disability, Life and AD&D insurance
401k contribution of 3% of your base salary, regardless of if your contribution (immediately vested)
Paid time off, paid holidays, floating holiday, paid birthday and paid parental leave
Monthly, flexible work reimbursement for costs associated with mobile and/or internet costs
One-time stipend for the costs associated with establishing a home office
Bi-weekly, individual, performance based variable incentive

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Delivery Manager