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Customer Delivery Manager

incentrik.com Logo

InCentrik

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This position oversees the successful delivery of consulting services by coordinating project execution, managing client relationships, and ensuring alignment of systems engineering solutions with customer goals and expectations.

Job Responsibility:

  • Provides scoping, scheduling, and project planning for engineering studies, upgrades of existing systems, implementation of new historians with associated application development, and other related system integrations
  • Plans, schedules and monitors multiple projects simultaneously while ensuring quality, accuracy and proper resource allocation across the entire engineering effort and external partners
  • Outlines the tasks involved with projects and delegates accordingly
  • Conducts cost analysis, estimating expected costs for projects
  • Creates project estimates and once approved, adheres to project budget
  • Identifies and mitigates potential risks associated with resources that could impact project timelines or deliverables
  • As the primary customer contact, it ensures that all project aspects are properly planned, communicated and executed by internal and external resources
  • Acts as a liaison between the company, customers and vendors
  • In collaboration with the sales team, promotes and recommends new projects, programs, services and systems to customers
  • Provides mentorship, training, and establishes internal standard operations procedures (SOPs) and best practices for internal staff
  • Trains customers on newly implemented digital systems and engineering solutions
  • Develops and maintains quality, long lasting customer relationships
  • Acts as the customers’ primary point of contact for conflict resolution and deliverables
  • Facilitates the implementation of IT change management process by effectively communicating updates to stakeholders
  • ensure changes are documented, reviewed and approved
  • and ensures users are properly trained on new functionalities while minimizing disruption to the project(s)
  • Identifies new business opportunities for existing customers that align with their strategic goals and initiatives
  • Provide customer relationship road mapping and strategic advising for project scope
  • Responsible for identifying new business opportunities
  • Builds and maintains client relationships
  • Develops sales pitches and growth strategies
  • Executes sales initiatives to expand a company's market reach and profitability
  • Leads contract negotiations with existing customers
  • Collaborates with sales team to achieve business goals
  • Installs, configures, and administers industrial data historian servers, interfaces, and visualizations
  • Performs engineering studies (feasibility and FEED) and system assessments
  • Performs server system health monitoring, and troubleshoots server system health issues ranging from small, localized problems to system-wide problems involving other related systems
  • Creates custom data visualization displays and reports
  • Collects information on systems-level project specifications, performance requirements, and known capabilities and limitations
  • Determines hardware system status and limitations by gathering and evaluating information based on a variety of factors, including security and reporting needs
  • Reviews and modifies existing systems software to improve performance, correct errors, and conform with compatibility requirements of available hardware
  • Develops and leads software system testing and validation procedures
  • compiles relevant documentation
  • Creates standard procedure documentation (SOPs) of integrated systems for customers
  • Performs other duties as required
  • Maintain knowledge of industry best practices and provide expertise to customers and internal business development team via vendor roadmap updates and common customer trends
  • Provides leadership for the entire engineering effort through knowledge in specialization and innovation so technical projects are completed on time, to specification, with accuracy and efficiency
  • Assigns tasks and project deliverables to engineers based on expertise, work experience and time constraints

Requirements:

  • Proficient with AVEVA PI System or similar industrial data historians
  • Working knowledge of Industrial networking topology, protocols and infrastructure
  • Working knowledge of SCADA (Supervisory Control and Data Acquisition) and control systems
  • Effective communication and collaboration skills for working with multidisciplinary teams, both technical and non-technical
  • Proven proficiency in technical writing & report generation
  • Service contract document review and comprehension
  • Project estimation/scoping, proposal development and competitive bid package development
  • Ability to facilitate interactive design and functional specification sessions
  • Ability to resolve complex software system issues
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Thorough understanding of technical project management best practices
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite (especially Excel) or related software
  • Bachelor’s degree in Computer Science, Electrical/Chemical/Mechanical Engineering, or related field
  • Six years’ experience working with Industrial Operation Technology, related experience or a combination of experience and equivalent education
  • Must have the means to apply for a Transportation Security Administration card (TWIC) within the first 30 days of employment
  • Must possess a valid driver’s license, reliable transportation, valid liability insurance and a clean driving record
  • Must be fluent in English, both verbal and written

Nice to have:

  • CAPM, PMP, PgMP and/or comparable project management certification is highly desirable
  • Any relevant AVEVA software certifications, such as CSI AVEVA PI Installation, are ideal
  • Cisco or networking related certifications are a bonus
  • Experience with virtualization and containerization (e.g., VMware, Virtual Box)
What we offer:
  • Medical, Dental, Vision, Disability, Life and AD&D insurance
  • 401k contribution of 3% of your base salary, regardless of if your contribution (immediately vested)
  • Paid time off, paid holidays, floating holiday, paid birthday and paid parental leave
  • Monthly, flexible work reimbursement for costs associated with mobile and/or internet costs
  • One-time stipend for the costs associated with establishing a home office
  • Bi-weekly, individual, performance based variable incentive

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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