Customer Delivery Lead

An exciting opportunity has arisen to join the Customer Strategy & Transformation team as a Customer Delivery Lead, where you’ll play a central role in shaping and evolving the British Airways customer experience! Working in close partnership with the wider Customer and Brand directorate, you’ll help drive innovation across key customer touchpoints, ensuring our end‑to‑end experience is seamless, forward‑thinking and aligned to our ambition of building a Better BA. You’ll translate bold strategic intent into clear, prioritised and deliverable plans, while championing new ideas, creative thinking and continuous improvement to challenge the status quo and deliver meaningful change for our customers.