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NTT DATA Logo NTT DATA · Consulting

Customer Delivery Executive

United States, Charlotte · Job Posted May 10, 2026
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Job Description

We are currently seeking a Customer Delivery Executive - Hybrid to join our team in Charlotte, North Carolina (US-NC), United States (US). The Customer Delivery Executive is responsible for all delivery / support provided to a client in Charlotte. This role is required to be on-site at the client’s site several times per week, so only candidates local to Charlotte, NC will be considered.

Job Responsibility

  • Ticket Management and meeting SLAs
  • Reporting, Budgeting, Cost management and Invoicing
  • Weekly, Monthly and Quarterly reviews with the Customer
  • Staffing / Resource Management
  • Address Customer escalations
  • Manage all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting)
  • Establish and maintain positive client relationships with clients, executive and managerial level clients
  • Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements
  • Support New Business Opportunities
  • Provides direction and guidance for administration and results for multiple departments within a function or work area
  • Translates business plans into objectives and exercises latitude in managing operations
  • Accomplishes results through the efforts of subordinate manager and Matrixed resources
  • Integrates deep professional understanding and subject matter expertise
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
  • Uses experience, innovation and judgement to make decisions

Requirements

  • 15+ years’ experience in a delivery role
  • 7+ years managerial / leadership experience
  • Multi practice scope management experience with the ability to effectively communicate with C-level executives
  • Advanced influencing and communication skills
  • Advanced client service leadership capabilities
  • Advanced knowledge, understanding and application of project management principles and methodologies
  • Excellent analytical / problem solving skills
  • Excellent organizational and time management skills
  • Excellent budgeting, business financial and P&L skills
  • Ability to develop comprehensive and complex operational and strategic plans
  • Ability to manage Master Agreements, SOWs and Change Requests
  • In-depth understanding of NTT Data’s goals, customer requirements and competitor practices
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