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Customer Delivery Executive

socialvalueportal.com Logo

Social Value Portal Ltd

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

33000.00 - 35000.00 GBP / Year
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Job Description:

As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes — making sure they can measure, report, and communicate the impact they're delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform.

Job Responsibility:

  • Train members and suppliers on the TOM System and Social Value Portal platform
  • Support members to embed social value into their procurement and reporting processes
  • Build and maintain strong relationships across a portfolio of public sector accounts
  • Monitor usage and delivery metrics - flagging issues and driving improvement
  • Extract and analyse platform data to produce social value reports for members
  • Manage customer cases efficiently, keeping accurate records in the CRM
  • Represent the voice of the customer internally, sharing feedback to improve the product

Requirements:

  • Proven experience in a customer-facing role, ideally within the public sector or social value space
  • Working knowledge of social value principles or procurement frameworks
  • Strong communication skills - written and verbal - with the ability to translate complex ideas clearly
  • Experience working with a CRM system

Nice to have:

  • Familiarity with the TOM System framework
  • Experience with Salesforce
  • Background in public sector procurement or contract management
What we offer:
  • Ethically invested pension matched to 5%
  • Life assurance at 4x salary
  • Enhanced parental leave
  • Hybrid working - 2 to 3 days in the Albert Embankment office
  • Annual learning budget
  • Access to the Social Value Academy
  • 6 paid volunteering days per year
  • Private medical insurance
  • 24/7 Employee Assistance Programme (including face-to-face counselling)
  • Cycle to work scheme
  • 25 days holiday plus UK bank holidays
  • Your birthday off
  • Annual increases after 3 years' service

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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