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We are looking for a Customer Delivery Engineering Technical Leader to drive complex solution delivery, provide expert escalation support, mentor technical teams, and influence the design and serviceability of network products and solutions.
Job Responsibility:
Lead customer delivery projects and resolve escalations for large-scale and complex technical challenges
Mentor, coach, and develop technical teams and foster a culture of innovation and continuous improvement
Build simulations and test environments to validate and troubleshoot complex compatibility and product issues
Design and disseminate intellectual property, technical collateral, training, and knowledge transfer materials
Collaborate closely with engineering and product teams to drive product enhancements and serviceability improvements
Plan, design, install, configure, and optimize networking and service solutions based on customer requirements
Support pre-sales engagements by translating business needs into technical solution designs
Requirements:
Bachelor’s degree in Computer Science, Electrical Engineering, or related technical field (or equivalent experience)
8+ years of relevant experience in network engineering or technical consulting roles
Professional networking certification required (equivalent to CCNA level)
Pursuing or holding an expert-level certification (equivalent to CCIE) is strongly preferred
Deep technical expertise across a wide range of networking and service technologies
Strong leadership, mentoring, and problem-solving skills
Excellent communication skills with the ability to interact across technical and executive levels
Proven experience in driving customer technology transitions and supporting new product initiatives
Continuous learner with strong dedication to personal and professional development
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