Customer Delivery Engineering Technical Leader

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise
• Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others
• Thought leader
• collaborates cross functionally with internal stakeholders to showcase the value of the company’s services and solutions to customers
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions
• Mentors and develops others
• Contribute effectively in the areas of Customer Problem Resolution
• Innovation
• Engineering Engagement
• Intellectual Capital
• Talent Development
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies
• Actively works with Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns
• Drives and facilitates NPI/TOI delivery for product and feature updates
• Based on project requirements, consults and works with customers and the company’s stakeholders to plan, design, install, configure, integrate and/or optimize the company’s suite of products, services to accelerate business outcomes
• Supports presale activities and translate business requirements into solution design

• BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience
• Superior level knowledge in (1) of the following and strong knowledge in all other areas of: Security, Data Center, IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
• Superior level internet-working troubleshooting in a medium / large-scale network environment
• Network design skills
• Demonstrated ability to self-manage
• Strong commitment to quality and customer satisfaction
• Excellent oral and written communication skills
• Language: English and Polish
• Certification: security clearance-mandatory

CCNP certified