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Customer Delivery Driver/Picker

United Kingdom, Stourbridge Employment contract 13.45 GBP / Hour · Job Posted May 29, 2026
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Job Description

This position is working 16 hours per week, any 2 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

Job Responsibility

  • Deliver frozen meals to our customers in a timely manner
  • Picking orders within the coldstore
  • Using our app to update customers deliveries
  • Delivering exceptional customer service at all times
  • Undertake pre-shift inspection of your van
  • Drive safely, responsibly and within the law
  • Clean and refuel your van as and when needed
  • Contact the office with any discrepancies or delays
  • Ensure customer confidentiality
  • Helping the office team and picking team when required
  • Reporting health and safety, stock quality and mechanical issues
  • Assist the team if another member of the team is absent or on holiday
  • Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Requirements

  • Experience within a customer service-based role
  • Full UK Manual Driving Licence
  • Basic computer literacy including use of phone apps
  • Evidence of work stability
  • Basic secondary education
  • You must have held a UK manual driving licence for at least 2 years

Nice to have

  • Experience of multi-drop delivery role
  • Experience within a care-based role
  • Warehouse experience
  • Health & Safety awareness

What we offer

  • Competitive salary – accredited Living Wage employer
  • 33 days holiday per year, including bank holidays
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme - employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme including salary sacrifice options and retail discounts

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