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This position is working 40 hours per week, any 5 in 6 days, including bank holidays. Our coldstore operatives play a vital role in ensuring our customers receive the best quality meals, and their contribution is crucial to the smooth running of our operation. In this role, your primary responsibility will be working within our coldstore, picking and preparing frozen Wiltshire Farm Foods meals ready for delivery, ensuring accuracy, quality, and efficiency at all times. You will take pride in your work and be willing to go above and beyond to support the wider team. Alongside your coldstore duties, you will occasionally support the driving team by delivering meals to customers to cover holidays and sickness. When out on the road, you will represent the business as one of the friendly faces of Wiltshire Farm Foods, enjoying meeting customers and always delivering a positive experience. You will regularly be working within our coldstore, which operates at a chilly -20ºC. Protective clothing designed for these temperatures will be provided, along with regular breaks to warm up and enjoy a hot drink when necessary. You will need to work as part of the wider team, always looking to help out both warehouse and office colleagues where required. We actively encourage movement between teams to provide flexibility, job satisfaction, personal development, and a strong understanding of the whole business. We’re passionate about Making a Real Difference to people’s lives by delivering delicious and nutritious meals for everyone to enjoy.
Job Responsibility:
Deliver frozen meals to our customers in a timely manner
Picking orders within the coldstore
Using our app to update customers deliveries
Delivering exceptional customer service at all times
Undertake pre-shift inspection of your van
Drive safely, responsibly and within the law
Clean and refuel your van as and when needed
Contact the office with any discrepancies or delays
Ensure customer confidentiality
Helping the office team and picking team when required
Reporting health and safety, stock quality and mechanical issues
Assist the team if another member of the team is absent or on holiday
Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Requirements:
Experience within a customer service-based role
Full UK Manual Driving Licence
Basic computer literacy including use of phone apps
Evidence of work stability
Basic secondary education
Nice to have:
Experience of multi-drop delivery role
Experience within a care-based role
Warehouse experience
Health & Safety awareness
What we offer:
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays (which are considered a normal working day)
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts