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Customer Delivery Consulting Engineer

Cisco

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Location:
United States of America , Herndon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

102400.00 - 134600.00 USD / Year
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Job Description:

Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping them understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Job Responsibility:

  • Help drive the effort to transform our current and future network architecture for our customers
  • Build customer deliverable documentation including bug scrubs, PSIRTS and Acceptance Test Plan (ATP) for the entire network portfolio

Requirements:

  • TS/SCI with Full Scope Polygraph (FSP) clearance
  • 3 years relevant experience in Cisco networking
  • Cisco Certified Network Administrator (CCNA), R&S or equivalent skills (Routing/Switching)

Nice to have:

  • Be experienced delivering Cisco standard methodologies within our customer's infrastructure
  • Be able to demonstrate the ability to guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of network problems
  • Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners
  • Leverage good communication, consulting and customer relationship skills to create productive collaborations
  • Strong analytical and problem-solving skills with ability to solve technical problems
What we offer:
  • Medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • Paid parental leave
  • Short and long-term disability coverage
  • Basic life insurance
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year
  • Exempt employees participate in Cisco’s flexible vacation time off program
  • 80 hours of sick time off provided on hire date and each January 1st thereafter
  • Additional paid time away may be requested to deal with critical or emergency issues for family members
  • Optional 10 paid days per full calendar year to volunteer
  • Annual bonuses subject to Cisco’s policies (for non-sales roles)
  • Performance-based incentive pay (for sales roles)

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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