Customer Debug Lead Job at AMD (Shenzhen)

Job Description

WHAT YOU DO AT AMD CHANGES EVERYTHING. At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

Job Responsibility

Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by augmenting customer solutions with technical collateral, such as application note documentation, user guide on customization and tuning, sample and reference design materials, and debugging/profiling tools
Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customers
Engage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergence
Analytic ability to address technical issues and generate creative solutions
On-site support to speed up issue closure to meet overall project schedule
Working on any of the following (PCIe/Memory/CPU/Power Management/Platform and System Debug/RAS related failures) with customers to get problems resolved
Collaboration with AMD global teams to identify best solutions
Providing design and debug recommendations to customers for platform/system level related questions
Utilizing scopes and/or protocol analyzers and/or JTAG debug tools to narrow down and root cause platform/system failures

Requirements

BS or MS in Computer Science or Electronic Engineering (or relative engineering fields)
15+ years (PMTS) of server product development experience
Strong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architecture
Experience in working directly with customers and enabling them to production
Leading collaborative technical discussions to drive resolution on technical issues and roll out technical initiatives
Be able to work in a high demand, fast paced environment with lots of real-time problem solving and critical thinking
Drive product platform debug efforts to identify root cause and resolution of AMD's Server SoC

Nice to have

Working experience with computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic) and software architecture (OS, driver, firmware development)
Understanding of modern x86 microprocessor architecture and Server platform architecture
Debug skills at both SoC and system level
Experience of post silicon validation methodologies
Experience of lab equipment such as oscilloscopes, logic analyzers and protocol analyzers
In-depth understanding of x86 micro architecture and RAS (reliability, Availability and Serviceability)
Familiarity with programming / scripting language (C/C++, Python, Shell, ...)
Working knowledge of Server OSes (Linux, Windows Server)
Self-organizing and the ability multitask based on priorities
Must be a self-starting team player with excellent communication skills who can work with minimal guidance
Good communication skills to articulate complex problems bi-directional to customers and to internal teams

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Customer Debug Lead

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