Customer Data Manager Job at EdTech Jobs (Dublin, Ohio)

Customer Data Remediation Manager

The Data Owner Sr Manager is responsible for executing the data strategy at the ...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in banking and financial services industry, information technology, and data governance
Experience with data management processes and tools and applications, including process mapping and lineage toolsets
Strong knowledge of structured/unstructured databases, data modeling, data management, rapid/iterative development methodologies, and data governance tools
Strong understanding of data governance issues, policies, regulatory requirements, and industry information affecting the business environment
Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners, and team members in both business and technology forums
Good presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions
Excellent problem-solving and critical thinking skills to recognize and comprehend complex data flow and designs
Self-motivated and able to dynamically determine priorities
Actively managed various aspects of data initiatives including analysis, planning, execution, and day-to-day production management
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Execute critical aspects of data governance policy and data strategy to manage data
Build a deep, comprehensive, and documented understanding of the business’ key data, data processes, and data flows
Partner with data consumers to agree on the scope of critical data quality challenges and ensure that the data operating model is implemented to reduce data risk
Assist in remediating Data Concerns, including dispositioning and monitoring fixes (Data defects, Data issues)
Review, remediate, report, and monitor Data Quality issues through Citi’s corresponding Data/Issue management process
Partners with other colleagues within business/functions and data technology teams to build the knowledge and assess the current state of the businesses’ information infrastructure
Partner with Data Stewards to drive end-to-end management and consistent usage to maximize the trustworthiness of business/function data
Identify data quality “hot spots” or points of exposure
Assist in aligning key data capabilities including metadata repositories, data dictionaries, data lineage, business process maps, and training materials with the data and system process flows
Contribute to the development of informed target state plans and execution roadmaps

Fulltime

Data Management Consultant

We are seeking a skilled and innovative Data Management Consultant to join our t...

Location

Netherlands , Nieuwegein

Salary:

3000.00 - 6000.00 EUR / Month

Sopra Steria

Expiration Date

Until further notice

Requirements

BSc or MSc education in IT or a related field
Minimum of 2.5 years of experience in Data Management
Proven expertise in Data Governance, Data Quality, Data Security and Privacy, Data Integration, and Metadata Management
Strong knowledge of one or more of the following sectors: Finance, Public, Utilities, and/or Logistics
Proficiency in Dutch (required) and English
Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences
Strong analytical and problem-solving abilities
Demonstrated project management experience
Familiarity with data catalogues, semantic data management, and linked data concepts
Ability to work in a hybrid environment, combining remote work with on-site presence in Nieuwegein

Job Responsibility

Collaborate with clients to assess their current data management practices and identify areas for improvement
Develop and implement comprehensive data management strategies tailored to each client's unique needs
Lead data governance initiatives, ensuring data quality, security, and compliance with relevant regulations
Design and oversee data integration processes to streamline information flow across various systems
Create and maintain metadata management frameworks to enhance data discoverability and usability
Provide expert advice on data management best practices and emerging trends in the field
Conduct thorough data quality assessments and implement data cleansing procedures
Work closely with cross-functional teams to align data management practices with overall business objectives
Deliver clear and concise presentations to stakeholders on data management strategies and outcomes
Stay abreast of the latest developments in data management technologies and methodologies

What we offer

A permanent contract
A gross monthly salary between €3,000 and €6,000 based on 40 hours per week
8% holiday allowance
A generous mobility budget including options such as an electric lease car with an NS Business Card, a lease bike, or alternative transportation
8% profit sharing on target or a fixed OTB amount
27 paid vacation days
A flex benefits budget of €1,800 per year plus an additional percentage of your salary
A home office setup with a laptop, phone, and a monthly internet allowance
Hybrid working
Development opportunities through training, knowledge-sharing sessions, and inspiring networking events

Fulltime

FLEX Senior Manager, Onsite Digital Data Management

This is a temporary position. We are looking for a Sr Manager, Owned Channels Di...

Location

United States , Bethesda, MD

Salary:

52.06 - 82.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Data Analytics, Computer Science, Engineering, Information Systems, or a similar quantitative discipline, with 4+ years of experience demonstrating progressive career growth and a history of exceptional performance in data management, analytics, and marketing technology OR 2+ years of experience in data management, analytics and marketing technology with a Master's degree
Proven expertise in designing and engineering complex data flows for customer data & audience development with proficiency in SQL
In-depth knowledge and hands-on experience with full funnel tag management and digital analytics platforms (e.g., Adobe Analytics, Google Analytics etc.)
Strong understanding of marketing and ad technologies, customer data platforms (CDP), and cloud data warehouses (e.g., Snowflake, AWS)
Proven ability to deliver impactful results while managing complex, high-stakes initiatives with ambiguity and cross-functional collaboration
Strong leadership skills with a track record of working closely with marketing, digital, and technology teams to drive data strategy and innovation

Job Responsibility

Provide leadership, consulting, and information expertise to achieve the goals for marketing & media
Work with MarTech and IT teams to develop and deploy an effective digital & customer data infrastructure
Contribute to data strategy, data management, and enhanced data products for use by the Marketing discipline
Contribute to the broader data strategy and effectively prioritize implementation tactics for onsite data to ensure they are in line with overall organizational goals and long-term business strategies
Work closely with the marketing and analytics teams to identify key performance indicators (KPIs) and data requirements necessary for optimizing segmentation strategies and enhancing ROI
Manage vendors/technical staff to build the infrastructure to support data & reporting solutions in AWS, Snowflake, Adobe etc
Oversee development of systems and technologies that reduce manual processes and data quality issues relating to data capture
Partner with Analytics and IT to build Data Management, Analytics and Reporting roadmaps for future years
Partner with business leadership to secure funding for critical Data Management & IT programs

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

Customer & Marketing Data Engineering Manager

This hybrid role blends marketing strategy, customer analytics, and hands-on eng...

Location

United States , Springfield

Salary:

Not provided

Capstone IT Staffing

Expiration Date

Until further notice

Requirements

10+ years in digital marketing, data analytics, or data engineering
4+ years in a leadership role
Expertise with modern marketing and data technologies: Snowflake, SQL, Python, dbt, Airflow, Google Analytics, Tableau, Power BI
Strong background in connecting MarTech ecosystems (CRM, automation, attribution tools) to enterprise data platforms
Ability to turn marketing goals into clear technical plans and measurable results
Exceptional communication skills and comfort working across technical, marketing, and executive teams
Bachelor’s degree in Marketing, Computer Science, Data Analytics, or related field

Job Responsibility

Build and execute data-driven digital marketing strategies that boost customer acquisition, retention, and engagement
Analyze customer behavior, campaign performance, and conversion data—turning insights into action
Partner with Marketing and Data teams to enable personalization, targeting, and unified reporting
Optimize digital channels (email, social, web) to improve ROI and customer experiences
Integrate CRM, analytics, and marketing automation tools into enterprise data platforms
Lead and mentor a cross-functional team of data engineers, BI developers, and analysts
Oversee the development of scalable data pipelines, integrations, and analytics infrastructure (Snowflake, dbt, Airflow)
Roll up your sleeves to help design data models, review workflows, and troubleshoot complex technical challenges
Modernize outdated systems and implement forward-looking data architectures
Align engineering and marketing roadmaps to ensure technology fuels business outcomes

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Customer Success Operations Manager

We are looking for a hands-on, results-driven Customer Success Operations Manage...

Location

United Kingdom; Netherlands , London; Amsterdam

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Hands-on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight
Proven experience configuring backend integrations, data feeds, automations, and cross-system workflows
Experience supporting deployment of NPS/CSAT programs, including survey creation, workflow build & automation, feedback ingestion, data analysis and reporting
Strong analytical skills with a demonstrated ability to build action-oriented dashboards for the right stakeholders group, not just data visualisations
Demonstrated success in improving data accuracy and working across cross-functional teams
Strong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress
Ability to work independently with minimal supervision while maintaining high standards and meeting deadlines
Excellent organisational skills, time management, attention to detail and a proactive problem-solving approach
Strong communication skills to articulate updates, risks, and progress to stakeholders
Ability to manage own workload, prioritise multiple initiatives and manage deadlines effectively

Job Responsibility

Serve as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation
Configure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations
Build and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights)
Partner with cross-functional teams and other system admins to manage & improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs
Support new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation
Lead data-quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems
Collaborate with cross-functional teams to resolve data gaps, streamline data flows and uphold consistent data standards
Monitor data health and establish processes to proactively maintain data integrity at scale
Support Sr. Director of CS Ops in operationalising the customer journey and delivering scalable, data-driven initiatives across key touchpoints
Build automations, workflows and rules of engagement that reduce manual work and improve consistency, eliminating dependency on spreadsheets

Fulltime

Quality Assurance Manager, Customer Success

Cash App is seeking an experienced Quality Assurance (QA) Manager to drive the s...

Location

United States , Bay Area

Salary:

98300.00 - 184300.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5+ years in Customer Support, Quality Assurance, or related operations roles with increasing leadership scope
3+ years of people management experience, including leading managers or cross-site teams
Proven experience developing and executing quality or operations strategy at scale
Experience managing QA programs across internal and partner or vendor sites
Expertise with Quality Management Systems (QMS), AutoQA, and data visualization tools
Strong strategic thinking, analytical, and storytelling skills
Excellent communication and influence skills, with a proven ability to engage senior stakeholders across departments
Highly organized, adaptable, and comfortable working in a fast-paced, evolving environment

Job Responsibility

Lead and mentor a team of QA Leads and Partner QA Managers, fostering leadership development, accountability, and operational excellence
Define and execute the global QA strategy in alignment with Customer Operations and Cash App's broader operational objectives
Ensure internal and partner QA programs operate consistently and meet high quality standards globally
Partner with Customer Success, Training, Product, Operations, and Data to drive improvements in workflows, tooling, and customer experience
Champion the use of AutoQA and QMS tools to scale QA accuracy and efficiency
Identify and execute initiatives that increase QA efficiency, consistency, and automation

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Customer Data Manager

EdTech Jobs

Location:
United States of America , Dublin, Ohio

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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Location:United States of America , Dublin, Ohio

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Job Description:

Job Responsibility:

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