Customer Data Application Support Lead, Citi

Citi

Location:
United States, Irving ▼
Jacksonville

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

125760.00 - 188640.00 USD / Year

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Job Description:

The Application Support Lead (VP) is responsible for overseeing the day-to-day operations of the customer data management application support team and ensures the stability, availability, and performance of business-critical services. This role involves troubleshooting, overseeing daily support operations, managing escalations, driving process improvements, and collaborating with business and internal stakeholders to support the organization goals.

Job Responsibility:

Provide hands-on Level 3 support for customer data application, troubleshoot technical and functional issues
Hands on experience with Java, Spring boot microservices, ETL Abinitio, Oracle database, Openshift, CICD deployments, Bitbucket repository
Troubleshooting skills in resolving complex issues, performing root cause analysis and documentation
Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
Write strong SQL queries/scripts on Oracle database for data analysis and problem resolution
Collaborate with consuming application and business users to understand application-related issues and requirements
Collaborate with cross-functional teams to identify and resolve production issues
Monitor and Manage Inbound and Outbound feed SLA breaches
Create and maintain documentation related to production process, procedures, issues, and resolutions to improve application support
Execute the application support strategy aligned with business objectives
Lead and mentor application support teams ensuring high performance and efficiency
Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
Coordinate with SA and EAP teams on the System updates, green zones, and COB activities
Provide daily, weekly, and monthly reports on system performance and issue status to senior management
Participate in on-call rotation and respond to production issues after business hours
Identify opportunities for process improvements and propose solutions with cost and benefit analysis
Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes
Should be adaptive in learning new technologies as per organization needs.

Requirements:

6+ years' experience in an Applications Support role
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Strong firsthand experience with Enterprise level applications and the workflows
Understanding of financial domain (in the areas of Credit Cards, Retail Banking, Retail Services, Mortgage and Brokerage) is an added advantage
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Highly proficient in creating and debugging complex SQL queries for data analysis and troubleshooting
Experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark is an added advantage
Experience in developing and optimizing Unix shell scripts for automation and issue resolution
Manage job orchestration using tools like Autosys and other schedulers
Experience with ITIL practices and ticketing systems like Service Now and Jira
Experience with OpenShift for containerized workloads is a plus.

Nice to have:

Understanding of financial domain (in the areas of Credit Cards, Retail Banking, Retail Services, Mortgage and Brokerage)
Experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark is an added advantage
Experience with OpenShift for containerized workloads is a plus.

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Additional Information:

Job Posted:
November 01, 2025

Expiration:
November 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Data Application Support Lead