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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Job Responsibility:
Together with the team, establishing a mindset of a first time right for every customer
Supervising the daily operation of the team to ensure a positive customer journey
Liaising with leaders and providing feedback on daily areas of team performance and functional activities
Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed
Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences
Requirements:
Passionate about the customer experience and home furnishings
Able to remain calm and assertive under pressure
Motivated to continuously uphold and improve the customer journey
Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support