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Customer Coordinator

https://www.ikea.com Logo

IKEA

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Location:
Australia , Rhodes, New South Wales

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30.75 AUD / Hour
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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

  • Supervising the daily operation of the team to ensure a positive customer journey
  • Liaising with leaders and providing feedback on daily areas of team performance and functional activities
  • Together with the team, establishing a mindset of a first time right for every customer
  • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed
  • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
  • Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences

Requirements:

  • At least 1 year of experience supervising teams
  • Passionate about the customer experience and home furnishings
  • Motivated to continuously uphold and improve the customer journey
  • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload
  • Have strong attention to detail and process improvements, with high-level verbal and written communication skills
  • Adaptable, energetic, and remain calm and confident under pressure
  • Proficient computer skills and an ability to learn and use systems and digital tools

Additional Information:

Job Posted:
January 13, 2026

Work Type:
On-site work
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