Customer Coordinator, IKEA

Customer Coordinator

IKEA

Location:
United States, Bolingbrook

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.57 - 27.00 USD / Hour

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Job Description:

As a Customer Coordinator, supporting the in-store customer experience team, you will oversee day-to-day operations, troubleshoot and apply corrective actions, enhance the shopping journey, ensure consistent customer information, record information in systems, enhance customer relationships, forge a team mindset, take part in additional responsibilities, and contribute to the IKEA culture.

Job Responsibility:

Oversee day-to-day operations assigned by the Team Leader
Troubleshoot and apply appropriate corrective actions
Enhance the shopping journey of visitors
Ensure customers receive consistent information
Record information in relevant systems
Enhance customer relationships to boost sales
Forge a team mindset centered around first time right for every customer
Take part in additional department responsibilities
Contribute to an environment where the IKEA culture is a strong and living reality

Requirements:

3 years of related experience
1 year of experience in a customer service and customer-focused environment
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

Nice to have:

passion for delighting customers
understanding greatness requires thinking differently
inclusive and accepting work environment is important

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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