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Customer Coordinator

https://www.ikea.com Logo

IKEA

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Location:
Australia , Tempe

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30.75 AUD / Hour
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Job Description:

As Customer Coordinator your responsibilities will include, but are not limited to: supervising daily team operations, liaising with leaders, securing daily operations, optimizing the customer shopping journey, and recording information in relevant systems.

Job Responsibility:

  • Together with the team, establishing a mindset of a first time right for every customer
  • Supervising the daily operation of the team to ensure a positive customer journey
  • Liaising with leaders and providing feedback on daily areas of team performance and functional activities
  • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed
  • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
  • Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences

Requirements:

  • Passionate about the customer experience and home furnishings
  • Able to remain calm and assertive under pressure
  • Motivated to continuously uphold and improve the customer journey
  • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload
What we offer:
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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