Customer Coordinator

• Oversee the day-to-day running of the Assessment Centre reception area
• Conduct courtesy calls with claimants in advance of their appointments
• Assist customers with form completion including expense claims
• Use in-house computer systems to update records accurately and reschedule appointments when needed
• Advise healthcare professionals and management teams of additional claimant needs
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments
• Maintain a clean and professional workspace that creates a welcoming environment
• Escalate any accidents, incidents or inappropriate behaviour immediately
• Provide cover at other sites when required and support general administrative duties
• Build strong relationships with claimants, healthcare professionals, and the wider team

• Strong customer service skills
• Experience in a customer-facing role
• Ability to work in a caring and understanding environment

Flexible working opportunities