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Customer Coordinator

United Kingdom, Ashford 23873.60 GBP / Year · Job Posted March 04, 2026
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Job Description

This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.

Job Responsibility

  • Oversee the day-to-day running of the Assessment Centre reception area
  • Conduct courtesy calls with claimants in advance of their appointments
  • Assist customers with form completion including expense claims
  • Use in-house computer systems to update records accurately and reschedule appointments when needed
  • Advise healthcare professionals and management teams of additional claimant needs
  • Prepare and maintain assessment rooms and equipment to ensure readiness for assessments
  • Maintain a clean and professional workspace that creates a welcoming environment
  • Escalate any accidents, incidents or inappropriate behaviour immediately
  • Provide cover at other sites when required and support general administrative duties
  • Build strong relationships with claimants, healthcare professionals, and the wider team

Requirements

  • Strong customer service skills
  • Experience in a customer-facing role
  • Ability to work in a caring and understanding environment

What we offer

Flexible working opportunities

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