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Customer Coordinator

United Kingdom, Exeter Employment contract 24851.23 GBP / Year · Job Posted May 29, 2026
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Job Description

We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.

Job Responsibility

  • Oversee the day-to-day running of the Assessment Centre reception area
  • Conduct courtesy calls with claimants in advance of their appointments
  • Assist customers with form completion including expense claims
  • Use in-house computer systems to update records accurately and reschedule appointments when needed
  • Advise healthcare professionals and management teams of additional claimant needs
  • Prepare and maintain assessment rooms and equipment to ensure readiness for assessments
  • Maintain a clean and professional workspace that creates a welcoming environment
  • Escalate any accidents, incidents or inappropriate behaviour immediately
  • Provide cover at other sites when required and support general administrative duties
  • Build strong relationships with claimants, healthcare professionals, and the wider team

Requirements

Strong customer service skills

What we offer

Flexible working opportunities

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