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A leading global medical technology company is seeking a detail-oriented Service Portfolio Analyst (Customer Contract Admin - Analyst 2) to join their team in San Diego, CA. This role is responsible for evaluating customer contract redlines, assessing product eligibility for service renewals, and collaborating cross-functionally with Sales, Contracts, and Service Operations to deliver accurate, compliant, and customer-friendly contract outcomes.
Job Responsibility
Evaluate and respond to customer contract redlines related to service terms, SLAs, warranties, and support obligations
Partner with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft timely responses
Maintain a redline response repository and ensure alignment with policy and regulatory standards
Review customer products to determine eligibility for service contract renewals and new support agreements
Validate serials/SKUs, assess compatibility with service delivery capabilities, and identify gaps such as end-of-support units or non-standard configurations
Recommend remediation paths including upgrades, substitutions, time & material options, or tailored support exceptions
Provide final review output for accurate quoting, entitlement setup, and ongoing service execution
Check and manage Salesforce cases daily alongside other assigned projects
Collaborate cross-functionally with Sales, Technical and Field Service, Contracts, and Quoting teams
Requirements
Minimum 2 years of experience in commercial contracting or service and support-related roles
Experience with SAP, Salesforce (SF.com), and Power BI preferred
Background in supply chain and procurement strategies is an advantage
Prior experience in a fast-paced, results-oriented environment
Advanced Microsoft Office 365 - Excel, Word, PowerPoint, Power BI, PowerApps, Visio
SAP and Salesforce proficiency
Data-driven mindset with strong Excel and dashboard creation skills
Strong contract literacy and attention to detail
Excellent organizational, written, and verbal communication skills
Analytical and problem-solving orientation
Ability to manage multiple tasks simultaneously with minimal supervision
Team player with a results-oriented and customer-focused approach
Bachelor's degree required
Nice to have
Experience with SAP, Salesforce (SF.com), and Power BI preferred
Background in supply chain and procurement strategies is an advantage