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Customer Content Designer

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Randstad

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Location:
Australia , Sydney

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Category:
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Contract Type:
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Salary:

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Job Description:

This industry leader is on a mission to make the world a safer, stronger, and more confident place. They are currently seeking x2 Customer Content Designer to bridge the gap between complex technical information and clear, human-centered communication. In this role, the successful candidate won't just be writing copy—they will be acting as a dedicated advocate for the customer, ensuring that every piece of information is accessible, transparent, and easy to navigate.

Job Responsibility:

  • Draft Refine: Create concise, engaging content and edit existing material to ensure it meets high standards of clarity and brand tone
  • Collaborative Design: Work side-by-side with UX/UI designers, SEO analysts, and behavioural scientists to optimise the end-to-end customer journey
  • Stakeholder Navigation: Manage the end-to-end approval process, collaborating with legal and compliance teams to ensure all content is both customer-friendly and regulatory-compliant
  • Data-Driven Iteration: Use analytics and user testing to inform content decisions and advocate for content-led design across the organization
  • Practice Growth: Participate in peer reviews and capability-building sessions to help evolve a fast-growing content design practice

Requirements:

  • At least 5 years of professional writing experience, specifically within content design or customer communications
  • Experience working within a highly regulated or scrutinised industry (this is ESSENTIAL)
  • A strong grasp of Jira and Agile methodologies
  • The ability to prioritise work efficiently and explain the why behind your copy choices to diverse stakeholders
  • A commitment to accessibility best practices and a mindset that celebrates diversity in all its forms
  • A ready for anything attitude and the ability to deliver high-quality work even under time pressure
What we offer:
  • Work/life balance- We encourage and support flexibility
  • Great culture- Our close-knit team is fun and friendly with social events from time to time
  • Location- Head office is located in Sydney
  • Innovative company- Take pride in joining a Globally recognised brand
  • Career Development

Additional Information:

Job Posted:
May 26, 2026

Expiration:
June 13, 2026

Work Type:
On-site work
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