Customer contact specialist Job at Randstad (Abingdon)

Customer Contact Specialist

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding, but not limited to: policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times, as applicable
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Verify and provide explanation for tax documents
Consult and coordinate with all other applicable departments including New Business, Agency Services, Sales and Marketing, Customer Correspondence and the Annuity/Life Division
Submit accurate and timely requests via workflow system to ensure work item is handled in accordance with varying departmental procedures

What we offer

Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Healthy balance between work and personal lives
Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
Incentive program for defined goals subject to eligibility and performance
Colleagues who support one another, model our core values, and drive our healthy, high-performing culture

Fulltime

Customer Contact Specialist - Annuity

What You Can Expect In This Role - Communicate verbally with annuity policyowner...

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with annuity policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments
Submit accurate and timely requests via workflow system

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires

Fulltime

Customer Contact Specialist - Life

Communicate verbally with policyowners, agents, third parties and internal suppo...

Location

United States , Sioux Falls

Salary:

35085.00 - 58475.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change

Job Responsibility

Communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments including New Business, Agency Services, Sales and Marketing, Customer Correspondence and the Annuity/Life Division
Submit accurate and timely requests via workflow system to ensure work item is handled in accordance with varying departmental procedures

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Friday afternoons off year-round, generous paid time off, and paid holidays
Paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success

Fulltime

Senior Customer Contact Specialist

As a Senior Customer Contact Specialist at Upstart, you’ll be part of a multi-sk...

Location

United States , Columbus

Salary:

25.48 USD / Hour

Upstart

Expiration Date

Until further notice

Requirements

1–2 years of experience in customer service and/or contact center support within a financial services or fintech environment
Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally
Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism
Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms)
Demonstrated expertise in time management, effectively prioritizing and balancing competing tasks to meet tight deadlines
Impeccable judgment and acute attention to detail
ability to identify/anticipate customers’ needs and clarify information
Proven track record of excelling in a metric based environment

Job Responsibility

Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information
Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines
Act as a subject matter expert by answering questions from our vendor support teams via slack
Support funnel conversion by proactively identifying and addressing common applicant questions or pain points
Maintain accurate notes of all applicant interactions to ensure visibility and alignment across teams
Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends

What we offer

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

Fulltime

Specialist, Customer Quality Claims

As a Customer Claims Specialist in India, you will Be the central point of conta...

Location

India , Verna, Goa

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Above average proficiency and has hands on experience in business to business (B2B) setting ERP SAP SD S/4 HANA, MS Office (Outlook, Word, Excel, PowerPoint, etc.), MS Outlook, MS Teams, CRM Microsoft Dynamics D365
Bachelor's Degree and equivalent experience required with at least 3 to 5 years of work experience in similar position or Customer Claims/Complaints/ Service/ Support/ Order fulfillment or RMA return management environment
Experience in a Distribution center and/or manufacturing environment handling finished products (preferred wireless OEM assemblies or electronic products) in earlier jobs is highly preferred
Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics
Basic knowledge on quality system, tools, ISO9000 is a plus
Strong and concise verbal and written communication skills in English
Must have good coordination skills. Who can coordinate with internal or external customers effectively
Able to apply critical thinking as this is not just a data entry job
Must be detail oriented in regard to product quality, product specifications and operational procedures, SAP processes as they relate to addressing and resolving problem reported issues
Good verbal and written communications skills, interpersonal skills to communicate with Customers, PLMs, Operations

Job Responsibility

Be the central point of contact for customer complaints & claims, RMA Returns, Replacement, Credit management, Quality notifications
Research, Analyze and participate in resolving customer complaint claims related to but not limited to order entry, product quality, shipment of material or logistics errors
Ensure all claims are loaded into ERP & CRM systems and assigned based on level of complexity and severity
Ensure proper and timely responses are provided to customers and internal teams based on review of claims
Ensure customer requirements and expectations are clearly and accurately identified and follow up on the required action items & resolutions
Maintain liaison relationships across several cross functional teams such as Quality, Engineering, Operations, Sales, Field engineers, Product line management, Customer service and Logistics
Central point of contact for customer complaints, RMA, returns, replacement, credit management, quality notifications
Validate & Analyze the complaints, collect accurate information and documents
Entry of the Z1 notification into the SAP system, update complaint details and update CRM D365
Communicate and Collaborate with internal department for Quality & Claims investigation

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Gurugram

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist, Customer Quality Claims

As a Customer Quality Claims Specialist, you will: Be the central point of conta...

Location

Singapore , Singapore

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Above average proficiency and has at least 5 to 10 years of hands on experience in Business to business (B2B) setting
ERP SAP S/4 HANA, SAP Sales Distribution Module and SAP Quality Module S/4 HANA
MS Office (Outlook, Word, Excel, PowerPoint, etc.), MS Outlook, MS Teams
CRM Microsoft Dynamics D365, Online Web tools and Business Objects Power BI Reporting tools
Bachelor's Degree or equivalent Quality Engineering experience required with at least 5 to 10 years of work experience in similar position or Customer Quality Claims/Complaints/ Service/ Support/ Order fulfillment or RMA return management environment
Working knowledge of basic Quality tools, such as TQM, SPC, Control Plans, Cause & Effect, Poke Yoke (Error proof), Kaizen Lean Manufacturing and QC 7 tools etc.
Experience in a Distribution center and/or manufacturing environment handling finished products (Network Infrastructure finished products and components) in earlier jobs is highly preferred
Must be very detailed on product quality, product specifications and operational procedures, SAP processes as they relate to addressing and resolving problem reported issues
Ability to think broadly and strategically about quality issues & claims processing
Strong and concise verbal and written communication skills in both English and Chinese

Job Responsibility

Be the central point of contact for customer quality related complaints & claims, RMA Returns, Replacement, Credit management, and Quality notifications and documentation
Research, Analyze, Data entry and participate in resolving customer complaint claims
Ensure proper and timely responses are provided to customers and internal teams
Maintain liaison relationships across several cross functional teams
Validate & analyze the complaints, collect accurate information and documents
Entry of the SAP Z1 customer quality notification into the SAP Quality Module system
Communicate and collaborate with internal departments for Quality & Claims investigation
Coordinate with internal and external customers regarding the status of the corrective action & investigation report approvals
Process SAP Return Materials Authorization RMA in SAP Sales Distribution Module
Process SAP Credit/ Debit notes and submit all credit requests related to Quality complaints

Fulltime

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Customer contact specialist

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