Customer Contact Specialist Job at Randstad (Abingdon)

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Job Responsibility

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Fulltime

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Customer Account Specialist

This role involves customer account management and collections at Hewlett Packar...

Location

Thailand , Bangkok

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
experienced in a customer support or collection position in a service or end-user support environment
ability to meet customers for collection
strong negotiation skills
a good command of English & Thai in writing and speaking
basic knowledge about finance and accounting (advantageous)

Job Responsibility

prepare monthly collection strategies and establish action plan to meet/exceed metrics
report progress during AR review meetings and effectively forecast month-end metric results
manage collection balances per customer
target open A/R > 30, 60, 90, 180 days
timely monitoring of bank guarantee renewals and collection of original bank guarantee at the bank counters as required
ensure cash allocation & suspense management are managed timely and accordingly to policies and procedures
document all collection activities in required applications
service requests of customers through different access channels (email, phone, post, customer portal)
build and maintain strong internal and external customer relationships including higher management within customers’ organization
demonstrate understanding of customer infrastructure, processes, and key customer contacts

What we offer

comprehensive suite of benefits supporting physical, financial and emotional wellbeing
specific programs catered to career progression
unconditional inclusion fostering flexibility and balance

Fulltime

Customer Experience Specialist

A client of ours is looking to hire a customer-oriented service representative w...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Job Responsibility

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Onboarding Specialist

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...

Location

Pakistan , Karachi

Salary:

Not provided

Flipdish

Expiration Date

Until further notice

Requirements

2+ years of experience in client-facing roles
A focus on delivering great customer experiences
Strong organisational and problem-solving skills
Technical troubleshooting proficiency
Excellent communication skills

Job Responsibility

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base
Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system
Product Expertise: Become an expert on customising Flipdish products for unique customer needs
Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed
Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Job Responsibility

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence

Fulltime

Customer Delivery Specialist

We are looking for Customer Delivery Specialist to join our team! This role has ...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Relationship management skills
Excellent communication skills and ability to build trust and confident with customers
Ability to work effectively with remote teams
Ability to work on own initiative and with team
Excellent interpersonal skills
Excellent attention to details
Problem solving skills with clear understanding ownership concept
Experience of Excel and MS word PC and core system skills
Mature personality with positive approach to changes
Ability to work in changeable business environment with time pressure

Job Responsibility

Prepare leasing documents accordingly to HPEFS policies and customer specific
Manage Sales and Service Excellence forecast for regular business with existing customers
supports Sales in new business acquisitions
Contact customers on regular basis in order to ensure smooth cooperation
Ensure proper contracts data reflection in the systems
Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
Proactively work with customers, answer their questions, provide requested data
Engage with appropriated teams internally for complex customer queries
take ownership for solutions
Coordinate/monitor operational issues and propose solution to the team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Delivery Specialist

The Customer Delivery Specialist role at Hewlett Packard Enterprise involves pre...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Relationship management skills
excellent communication skills and ability to build trust and confidence with customers
ability to work effectively with remote teams
ability to work on own initiative and with team
excellent interpersonal skills
excellent attention to details
problem solving skills with clear understanding ownership concept
experience of Excel and MS Word PC and core system skills
mature personality with positive approach to changes
ability to work in changeable business environment with time pressure

Job Responsibility

prepare leasing documents accordingly to HPEFS policies and customer specific
manage sales and service excellence forecast for regular business with existing customers, supports sales in new business acquisitions
contact customers on regular basis in order to ensure smooth cooperation
ensure proper contracts data reflection in the systems
cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
proactively work with customers, answer their questions, provide requested data
engage with appropriated teams internally for complex customer queries, take ownership for solutions
coordinate/monitor operational issues and propose solution to the team
ensure that solutions offered to the customer is compliant with legal, finance, pricing, PM requirements
support the deployment of new business tools which enhance the operational excellence and profitability of business

What we offer

health and wellbeing
personal and professional development
unconditional inclusion

Fulltime

Customer Contact Specialist

Randstad

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

Expiration:
April 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Contact Specialist

Customer Care Centre Specialist

Quality Assurance Specialist for Contact Centre

Customer Account Specialist

Customer Experience Specialist

Customer Onboarding Specialist

Customer Experience Specialist

Customer Delivery Specialist

Customer Delivery Specialist

Customer Contact Specialist

Randstad

Location:United Kingdom , Abingdon

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 01, 2026

Expiration:April 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Contact Specialist

Customer Care Centre Specialist

Quality Assurance Specialist for Contact Centre

Customer Account Specialist

Customer Experience Specialist

Customer Onboarding Specialist

Customer Experience Specialist

Customer Delivery Specialist

Customer Delivery Specialist

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
April 01, 2026

Expiration:
April 09, 2026